Glenn Pace Email & Phone Number

Phoenix, Arizona Area

Perform collection tasks to resolve outstanding insurance balances. Manage a workload of 5K backlog claims worth a total of $1M+. Document all information related to collections/claims resolution and prepare reports that highlight discrepancies and resolved accounts. Follow up with insurance companies regarding unpaid/denied claims.

Phoenix, Arizona Area

Brought in to oversee daily administrative and operational functions for 2 offices with a total of 20 employees. Directly accountable for all administrative tasks, including records management, documentation/report preparation, and correspondence drafting. Provided quality support and assistance for patients regarding scheduling appointments, coordinating billing/insurance claims and resolving all discrepancies and issues. Supported the attainment of operational goals by partnering with Practice Administrator to drive continuous process improvement. Coordinated logistical support functions, including janitorial services, office supply purchasing, equipment purchasing, office repairs/maintenance and product procurement. Assisted with accounting functions, including accounts receivable tasks, daily deposits and petty cash management. Worked closely with IT support staff to maintain all electronic equipment and computers. Maintained and delivered medical records to storage, including paper charts, ensuring compliance with confidentiality standards and HIPPA regulations. Organized all documentation, including paper charts, sign in sheets, closing statements and more. Obtained doctor’s signature for all appeals and requires documentation, including medical, pharmacy, MRI/X-ray and other imaging studies. Posted Medicare payments and mailed claims with EOB’s; handled all Medicare appeals and denials. Submitted Medicare payment reconciliations to Practice Administrator. Coordinated and oversaw staff relocation between offices to meet patient flow and office demands. Assisted physicians and staff with coding and billing functions, ensuring compliance with established standards. Provided training for staff on billing/coding functions, including training on ICD-10. Participated in HR functions, including posting job openings, conducting interviews and hiring staff as needed.

Scottsdale, Az

Assisted in the support and attainment of operational goals through market research and document/report preparation. Evaluated healthcare policy issues for clients to eliminate and resolve regulatory issues. Managed database of health insurance providers, coordinating policy support for all providers. Developed training materials and online tutorials for staff to ensure optimal performance across all functional areas. Assisted with resolving coding/billing issues.

Bachelor'S Degree, Liberal Studies

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies

Graduated.