Claims and Project Management Professional with extensive supervisory proficiencies and knowledge in catastrophe, supplemental and large-loss commercial/residential property projects. Facilitator and coordinator for the accurate delivery of grant funding while coordinating the applicant’s recovery priorities, understanding their capabilities and capacity to develop projects and participate in site inspections. Approximately 14 years as a catastrophe Team Lead/Coordinator and property field adjuster for residential and commercial properties, commercial wind mitigation inspector, claims examiner, and project manager, Team Lead/Supervisor, Instructor, QA analyst and claims manager. Adept in resolving and negotiating disputed and litigated claims as well as maintaining and exceeding projected levels of project supervision, handling quality and productivity. Excellent verbal and written communication skills in addition to exceptional teaching and leadership of internal staff and field personnel.

• Responsible for efficient and effective claims adjusting for 10+ national and international independent adjusting companies while performing commercial and residential property claims adjusting.• Completed periodic performance reviews and disciplinary duties.• Developed and maintained vendor business portfolio through networking and interviews, and developed strategic goals for company growth and performance.• Accountable for appointment, training and development of independent adjusters and venders. • Performed internal and external quality reviews to ensure compliance with policies and procedures, provided training and supplied technical and claim related training materials.• Successfully presented training and instruction to large groups both formally and informally• Review and approve claims submitted by independent adjusters; verify claim investigation is complete and damage is the result of a covered loss.• Once claim accepted for managed repair program, coordinate with the insured and/or their representatives to obtain work authorizations and handle claims to conclusion.• Negotiate and approve information from managed repair contractors for any revisions to existing estimates and supplemental damage needing repair.• Responsible for timely resolution of customer concerns and issues that may arise during repair process; includes on-site meetings with applicable parties at the insured location.• Actively communicate with the insured and their representatives throughout the managed repair process.• Monitor time period for repair and issues involving temporary housing (additional living expense).• Review and respond to correspondence; create/send letters requesting documentation and information.• Prepare reports for review by claims management.• Monitor reserves and make recommendations for adjustments.• Prepare claims for payment and closure.

Responsible for efficient and effective claims adjusting for commercial and residential claims.

Hurricane Sandy- NJ, NY, PA, DE, CONN

• Completed 6200+ Commercial/Residential claims• Managed commercial/residential inspections/re-inspections• TPA for large Midwest adjusting company responsible for 5 carriers• Orientation and deployment liaison.• Team lead/supervisor for commercial and residential disaster losses.• Administrative and management of monitored workflow analysis• Developed procedures and real-time cycling data utilizing computer based spreadsheets and media• Provided support with verbal and written guidelines.• Responsible for commercial and residential re-inspections and C&O investigations