After graduating in Computer Science, I worked in the commodity software industry for several years. I spent much of that time immersed in Microsoft Dynamics 365, learning the software inside out. During this time, the idea of FormusPro began to take shape; a software consultancy intent on providing high quality, configured CRM solutions, able to speak the language of both the developer and the end-user.Like any small business, the early years were challenging but I never lost faith in the FormusPro concept. Our big breakthrough moment eventually arrived a few years later when we picked up two sizable new clients within days of each other. From that moment on, everything changed. We now have a healthy client roster and an even healthier pipeline. We have amazing staff, delivering software solutions in the way that I believe in delivering them.As anyone who’s ever grown a business will tell you, the next challenge comes in staying true to what got you started in the first place. I’m never going to compromise on the quality of the people we employ here. I’m never going to stuff projects full of junior resource or outsource work to offshore contractors just to keep costs down. I’m never going to let us be anything less than super-efficient and responsive . And I’m never going to let us lose sight of the personal touch we bring to our client relationships, which I know they value so much.I know that all of this only gets harder the larger we grow – requiring more people who are able to stay up to speed on every detail of every single client project, like I do now.But that’s my challenge, alongside making sure that every new FormusPro recruit has the same passion that I do for both great customer service and effective software solutions – and it’s a challenge that I’m looking forward to.