Glenn Smith Email & Phone Number

South Africa

Sandton - South Africa

IT Executive Manager responsible for establishment of new generation Payment Platforms.

Sandton

Executive accountability for defining, incubating and executing on a strategy for the delivery of a comprehensive suite of Mobile and Digital Technology Solutions to the South African market.­ - Consolidated multiple disparate business ideas and commitments into a comprehensive, aligned enterprise-wide Mobile and Digital strategy;­ - Obtained a mandate and funding to execute on the strategy; - Instituted and provided leadership at executive forums; - Developed a core Mobile and Digital strategic and execution capability; - Improved the market perception of the bank and repositioned the bank relative to its competitors; - Delivered core foundational capability and functionality that enabled the bank to catch up to, and in some instances leapfrog its competitors in a short space of time. Deliverables include: - Mobile Security: Solution which provides transaction authentication via mobile devices and has reduced Nedbank’s fraud on internet banking. - Nedbank App Suite: Nedbank’s Mobile Application which provides clients with Banking, Share Trading and Corporate Banking. The functionality is delivered across a wide range of devices making it available to the majority of the population. - Personal Financial Management: A secure platform facilitating Account Aggregation for both Nedbank and Non-Nedbank Clients holding Nedbank and Non-Nedbank accounts.

Sandton

Executive accountability for leading a team of over 300 technologists, responsible for the end-to-end provision of technology solutions to Nedbank’s Retail Banking and Wealth Divisions.Responsibilities include: - Ensuring that the technology strategy is aligned to and capable of supporting the short term and strategic objectives of the Retail Banking and Wealth Divisions; - Implementing systems and technologies that will enable Retail Banking and Wealth to be competitive into the future; - Effective delivery of IT projects required to meet the business objectives; - Ensuring stable, available, secure and efficient production environments; - Alignment across the divisions in the bank and Group TechnologyChannels supported include: - Branches – teller, enquiries and sales platforms; - Self Service – ATM’s, Self-service terminals, internet banking; - Telephone – Call centres and cell phone banking; - Card – Issuing and acquiring; Core systems supported include; - Current accounts - Savings accounts ­ - Investments­ - Asset based finance­ - Customer information systems­ - Credit and behavioural scoringKey strategic projects for the bank include:­ - Reengineering, development and implementation of a branch banking system that consolidated twenty nine disparate systems into a single front end. The initial development was a three year multi $m project.­ - Selection, design and implementation of a payments hub. The Initial implementation is to replace the ATM’s and Point of Sale transaction processing switch and will take three years.

Sandton, South Africa & Zürich, Switzerland

Executive accountability for the delivery of comprehensive Card Processing Solution to a commercial customer operating in the credit card issuing and acquiring industry in Zürich, Switzerland. Provided strategic guidance and consulting services to Customer regarding how best to leverage technology enablers to support the strategic demands and operational challenges of their business. ­ - Managing the Profit and Loss of the business: - Managing the on-going risk including the financial, operational and reputational risks nationally and internationally;­ - Ensuring compliance with contractual obligations;­ - Ensuring compliance with Swiss Legal, Regulatory and Association requirements;­ - Ensuring Services are delivered according to the agreed service levels and customer requirements;­ - Developing credible business plans aligned to Nedbank IT strategy and Swiss customes strategy;­ - Ensuring projects are delivered on time and within budget; ­ - Ensuring that costing and pricing is market related and competitive;­ - Redefining the business model as the business requirements change over time;­ - Negotiate contracts;­ - Effective operationalisation of business model;­ - On-going improvement in customer satisfaction; ­ - Stabilised Operational performance and exceeded Service Levels consistently;­ - Optimise workforce and increasing productivity.

Sandton, South Africa

A key member of the executive team that was driving the productisation and commercialisation of Nedbank’s Technology and Operations division (12 000 people). Responsibilities included: - Analysing the market to understand the demand and to understand areas of competitive positioning; ­ - Developing a value proposition (key competitors included: Total Systems, First Data and EDS);­ - Packaging the offering and developing sales collateral;­ - Leveraging relationships, particularly McKinsey Consulting to develop a “go to market strategy” and to identify potential customers; ­ - Presenting to potential customers including; Capital One, Bank of Ireland, ATOS Origin and HBV in Germany, Communication Systems in France and Credit Suisse and American Express (Swisscard) in Switzerland;­ - Managing the sales cycle and securing a commercial card-processing agreement in Switzerland;­ - Establishing a commercial business model that managed financial and contractual risks, negotiating commercial terms and implementing a commercially sound business, including: - Negotiating the customer and service privider contracts in Switzerland; - Determining the resource requirements and structure required to support the business model and to meet the agreed contractual obligations; - Aligning the business model and resources to the customer’s requirements; - Developing a commercial capability and supporting processes within Nedbank in South Africa; - Developing and implementing the appropriate governance structures required to effectively run the business and manage the relationship with the Swiss customer.

Johannesburg, South Africa

End-to-end responsibility for running Nedbank’s Electronic banking Division, a monoline business, comprising ±350 personnel including: ­ - Product Management; - Sales Management; - Administration, operations, support and back office functions for all Electronic Banking Products, Services and Channels, namely: - Automatic Teller Machines (±2000 ATMs) ; - Self Service Terminal (±300 SSTs); - Point of Sale Terminals (±30 000 POS devices); - Internet banking; - Cell phone banking; - Telephone banking; - Call centre; - PC based Commercial electronic banking; - Host based products; - e-Commerce.

Johannesburg, South Africa

Joined NCR Corporation in 1982, intending to pursue a career in human resources management but soon recognised that there was value to be added in other arenas. Appointed to manage the sales of computer systems to large financial institutions, predominantly in the self-service (ATM, SST) and image-based cheque processing arenas as well as branch automation and decision support systems.During his 15 years with NCR, Glenn evolved from the company’s youngest district manager to head of its Financial Systems Division – which included sales, product management and support. He grew this Division from the smallest division in the organisation to the largest, and succeeded in contributing to more than 60% of the local operation’s turnover and profit.

Advanced Management Programme

Bachelor Social Science