Manager of Development, Design, and Deployment division for DataRemote.

As an overnight supervisor, directed teams to ensure all areas of the sales floor were replenished and presentable per company standards. Performed creation and relocation of all specialty displays and layouts required by Home Office. Accountable for daily inspections to ensure safety standards were met. Create and maintain staff scheduling, performance reviews, and mentoring. Responsible for product availability to include reordering or transfers of merchandise. Report directly to the club General Manager. Maintain business relations with vendors and suppliers to ensure product availability and deliverables are met in a timely manner for all promotional activities. As a meat/deli supervisor, responsibilities include ensuring all proscribed standards are met including cleanliness, date rotations, meat cut and trims, storage, donations, and proper disposals.

Managed staff of 47 in a 24x7 operations environment. Responsible for monitoring and recovering all platforms in Marriott’s infrastructure including TPF (Marriott’s reservation system), MVS, z/OS, UNIX, Windows, and Network. Accountable for worldwide first and second level triage (hardware, software, and network) for over 4000 servers and routers. Expedited service recovery and minimized customer impact. Hosted weekly Change Management meeting reviewing all software and hardware upgrades. Responsibilities included ensuring timelines for all projects were on track and all hardware and software deliverables were met. Pertinent projects included upgrading to Peoplesoft GL, AP, and BAR, Mosaic, Avaya, and ITIL.

IT: Supervised team of 40 responsible for multiple system platforms. Accountable for platform monitoring, daily performance and support activities, staffing levels (including scheduling and training), system integrity, and service levels. Implemented ISO 9000 documentation to ensure certification standards were met. Acted as a coach and career developer.

Managed team of 15 in an around the clock environment. Monitored all UNIX and Windows systems deployed by BellSouth. Also responsible for all systems' back-up and offsite storage for disaster recovery. Accountable for all open systems availability, daily reports, and morning management meetings. Managed system failure reviews and upgrades, as well as hardware and applications migrations.