Christopher Angulo Email & Phone Number

Miami, FL, US

Heavily focused on service delivery efforts while interfacing with the engineering and product development team to deliver a best-in-class customer experience.

Miami, Florida, United States

Providing expertise in product R&D, Tier 3 support, product QA, sales support, and product documentation to ensure high-quality product development, product launch, and customer satisfaction.

Miami, Florida, United States

Played a pivotal role as a Sales Operations professional, effectively bridging the gap between the engineering/operations department and the sales department, driving process improvement initiatives and successfully implementing key processes to optimize sales operations and enhance overall organizational efficiency.

Miami, Florida, United States

Successfully managed a portfolio of high value clients, driving customer satisfaction, retention, and revenue growth through proactive relationship management, strategic account planning, and effective cross-functional collaboration.

Miami, Florida, United States

Performed a diverse range of supply chain tasks, including managing sales orders, purchase orders, and other key operational responsibilities, demonstrating exceptional attention to detail, efficient process execution, and effective cross-functional collaboration to drive operational excellence.

Remote

• Coordinates activities with other departments to ensure quality customer service
• Completes follow-ups on new policies in order to keep retention level high and capitalize crosssellingopportunities.
• Identifies mass marketing prospects through existing book of business andcommunity prospecting opportunities.
• Acts as initial contact in addressing customer concerns regarding establishment ofpolicies and new account status.

Aventura, Florida, United States

• Delivers a world class customer and employee experience, achieving sales goals, and runningan operationally sound business.
• Communicates business initiatives, performance standards, and process/policy knowledgestriving for high performance and compliance.
• Utilized MS SQL, data warehousing programs, Tableau and various other dashboard tools fordata intelligence and analysis.
• Prepared reports that interpret business metrics, market opportunities, and opportunities toimprove efficiency.
• Lead and facilitated operational tasks such as resets, data management, and recordsmanagement in compliance with CPNI protocols.

Lady Lake, Florida, United States

• Delivers a world class customer and employee experience, achieving sales goals, and runningan operationally sound business.
• Communicates business initiatives, performance standards, and process/policy knowledgestriving for high performance and compliance.
• Utilized MS SQL, data warehousing programs, Tableau and various other dashboard tools fordata intelligence and analysis.
• Prepared reports that interpret business metrics, market opportunities, and opportunities toimprove efficiency.
• Lead and facilitated operational tasks such as resets, data management, and recordsmanagement in compliance with CPNI protocols.

Lady Lake, Florida, United States

• In cooperation with store manager, oversees all daily sales floor responsibilities, including proper andefficient staffing and scheduling, sales huddles, and resolution of customer escalations.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cashhandling, productivity, and net promoter system.
• Collected and analyzed data on existing and potential clients, competitors, and other marketingsources.

Florida, United States

 Responsible for an excellent customer experience during each interaction while exceeding salesmetrics. Sales Lead / CREDO captain of market Set ambitious standards by meeting or exceeding sales and customer satisfaction goals. Support store operations including inventory, equipment transactions, and payment activity.

Associate Of Arts - Aa, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General