Glenn Summers Email & Phone Number

Longview, Texas

IT Specialist – STEMCO – 43 to 47hrs per week• Primary responsibility was remote support to sales group (63 users) within the STEMCO Business Division. Provision hardware/software/licensing for users as necessary. • Image pc’s and laptops for plant using Alteris Deployment software and SCCM 2007• Support users of MS CRM – Microsoft Customer Relations Manager. CRM is a program used by sales agents to track client information, purchasing trends and account management, etc. • AT&T/Sprint/Verizon Account manager for STEMCO. Oversaw smart device purchasing, account usage, notifications, etc. Responsible for bringing the monthly balance of $20k down to $8500 within 6 months by reviewing and deleting unnecessary accounts. Coordinate upgrades on devices as necessary.• Dell Account manager for warranty support on laptops/pc’s. Initiated Gold Support – 24hr response time for repairs necessary to remote users. Able to cut down number of days user was without their laptop from seven business days down to two business days.• Project lead for hardware refresh for Sales and Marketing Groups. Coordinated purchase and replacement of devices. Devised roll-out replacement plan. Finished on scheduled. • Provide technical support to each department in STEMCO business divisions, including the five plants listed earlier. Made desk-side visits to support the users. This responsibility was shared with two other individuals.

Longview, Texas

Desktop Technology Group – Area of responsibility covers multiple service centers across the country containing Neiman Marcus inventory: Southeast Service Center – Miramar, FL; East Coast Service Center – Dayton, NJ; West Coast Service Center – Whittier, CA; National Service Center – Longview, TX; Neiman Marcus Alterations Service Center – Plano, TX.Desktop Technology Specialist – 42 to 45hrs per week• Provide quality technical customer service and support to each of the service centers listed above. At National Service Center this responsibility encapsulates: 277 HP desktops; 8 HP laptops; 137 HP and IBM network laserjet printers; 12 HP deskjet printers. Over 300 network scanners (2 different models – Symbol and Lexmark) • At the East Coast Service Center this covers 33 HP Desktops; 3 HP laptops; 7 HP network laserjet printers; 2 HP deskjet printers. • At the Southeast Service Center this covers 28 HP Desktops, 7 HP network laserjet printers; 2 deskjet printers.• Project coordinator assigned to oversee the conversion of Windows 2000 operating system pc’s to the XP operating system on all 277 workstations on the network. Completed project 98% in less than 4 months on my own. Replacing workstations for the associates while they worked. Streamlined the imaging process to take less than 18 minutes. T