• Managed multiple complex calendars across the practice, prioritized appointments, and work directly with partners, candidates, and clients including private equity and venture-backed companies• Coordinated calls, video conferences, and in-person meetings ensured daily schedules are up to date • Supported meeting preparation including allocating appropriate time slots and creating presentations; interfaced with various levels of management internally and externally across several time zones• Obtained, assembled, and analyzed information and data from a wide variety of sources in order to prepare reports, agendas, and correspondence; maintained database of all search-related candidate and client information• Executed company travel policy by planning and booking all aspects of travel both domestic and international • Input expense reports and financial reconciliations for travel and other expenses

• Developed predictive systems and algorithms to identify trends and drive business solutions• Ran optimizations and simulations to support supply chain planning initiatives and projects • Developed, maintain, and improve tools & techniques for forecasting/demand planning and capacity management

• Responsible for researching, analyzing, documenting and coordinating the resolution of escalated and/or complex claims issues for the Health Plan and requires expert knowledge of all systems, tools and processes• Receiving and responding to state or federal regulatory complaints related to claims• Maintain up-to-date information on status and effort related to each project

• Responsible for preparing and developing reports to support workforce decision-making and the overall employee experience • Identified areas of opportunity and suggests improvements to existing reporting and processes • Analyzed workforce data to exact trends and facilitate effective decision support

• Provided escalation level help desk technical support in a collaborative work environment utilizing phone,chat, text, video and email communication methods• Evaluated issues and gave assistance utilizing the appropriate support information and documentation, provide real time troubleshooting• Troubleshoot and identified malfunctioning equipment components or applications, identifying problem areas and recommending corrective action

• Identified store and team needs and drive solutions to enhance store profitability• Trained team on processes that support and improve the efficiency of the picking process on the selling floor such as clearance execution and stockroom organization• Conducted timely performance coaching and communicate development needs with associates

• Developed and maintained efficient communication channels with vendors, securing over 150 styles monthly for editorial shoots, enhancing e-commerce platform visibility and selection.•Facilitated seamless on-set operations for product and editorial shoots by assisting stylists and managing logistics for sample arrivals, ensuring a smooth workflow and timely shoot execution.•Implemented a systematic approach for tracking and managing sample stock, contributing to improved operational efficiency and coordination between vendors and the company's e-commerce platform.

• Provided exemplary high-level customer service across multiple channels including phone, in-person, email, and chat for Rent the Runway, consistently exceeding customer expectations and fostering positive relationships. Demonstrated exceptional problem-solving skills in resolving complex customer inquiries and issues swiftly and effectively.• Played a key role in the training program for new employees, ensuring a seamless onboarding process and promoting continuous efficiency within teams. Leveraged expertise and experience to impart best practices, product knowledge, and customer service techniques, contributing to the development of a skilled and cohesive workforce.• Recognized as a top-performing team member, earning the distinction of "Team Member of the Month" multiple times for outstanding contributions to customer satisfaction and team success. •Consistently demonstrated a strong work ethic, professionalism, and dedication to delivering exceptional service, setting a high standard for peers.•Proactively identified and addressed high-level customer issues, leveraging analytical skills and product knowledge to provide prompt and effective solutions. Demonstrated agility and adaptability in navigating complex customer inquiries, fostering trust and loyalty while maintaining Rent the Runway's reputation for excellence in customer service.

• Refined best practice, provide recommendations for process improvements, as well as continuously look for ways to scale efficiently• Collaborated with cross-functional teams such as Customer Success, Engineering, and Product to investigate and resolve outstanding issues• Supported small business customers and at times, auditors for our largest plans via email and phone• Identified ways for continuous improvement for filings workflow efficiency for our customers and employeesthrough processes improvements, product improvements and business systems