Glenn Wiggins Email & Phone Number

Westwood, Ks

Worked with 100+ clients each month organizing and managing the tacticalresource plan to get them through the implementation process.Organized and coordinated the end-to-end Implementation experience for a varietyof self-storage business owners.Assigned Implementation Specialists to specific client engagement projects withthe goal of effectively balancing resource utilization needs with planning targets,skills allocation, actual utilization and staffing levels.Identified improvement opportunities and effectively recommended andimplemented process adjustments to meet department goals.Owned and evolved client training programs

Lenexa, Kansas, United States

Coordinated the transition of new clients from their existing human capitalmanagement software to the Paycor product suite.Served as the primary client contact throughout the client implementation process;escalated needs, issues, and concerns to the business partners and management asappropriate.Established strong working relationships with each client based on clearexpectation-setting and mutual trust building.Worked in coordination with non-client facing implementation team members toensure accurate database configuration.Tested client data and Paycor system configuration to ensure proper functionalityand quality; resolved data discrepancies as a result of testing and/or initialproduction activity within the software.Conducted face-face telephone/web-based system review sessions with new users.

Managed client onboarding from inception to completion, identifying anddocumenting requirements, and supporting clients on various information securityinitiatives.Built trusting relationships with customers through the delivery of successfuloutcomes in alignment with Optiv's commercial commitments.Accountable for driving timelines by creating and maintaining schedules;including key deliverables, milestones, and dependencies.Used excellent communication and interpersonal skills to lead multiple internaland external project team members across the organization.Conducted and coordinated internal and external project meetings and providedproject status reports to project stakeholders

Used proper telephone etiquette and all available resources to respond to incomingcustomer inquiries, requests and complaints competently and courteously.Completed all required documentation associated with the handling of calls andmaintained complete and accurate records.Escalated issues as appropriate to keep supervisor informed of client concerns,problems, or deviations from established procedures.Performed other duties as assigned to meet the business needs or customerrequirements