Glenn Burns Pmi-Acp, Pmp, Csm Email & Phone Number

Santa Clara, Ca, Us

Principal project governance advisor to SVB’s Global Security, Privacy and Tech Ops portfolios. Aligned the portfolio’s initiatives to organized, planned work that is compliant to the bank’s software development framework, security, risk, and lines of defense.Develop and implement cross portfolio PI planning workshops, which includes coaching participant roles, building solutions for remote collaboration and focus on well defined work that is prioritized and in budget.Train and support enterprise agile coaches on advanced Jira skillsets, including ScriptRunner querying, rich filter dashboard reporting, advanced roadmaps and Jira Service Management. Interview, coach and develop technical project managers and scrum masters on their role and the bank operating frameworks (SDLC, project frameworks).Partner with SVB Cyber Security to build them a system to track Security Controls assigned to dev teams. Build Jira systems for SVB’s First and Second Lines of Defense (FLOD, SLOD) to manage issue remediations (MRA, MRIA).Design and execute systems and processes for portfolio capacity management, dependency management.

Chiyoda-Ku, Tokyo, Jp

Partner with Business, Shared Services, Control Groups (Security, Compliance, Risk), and Union Bank’s Agile Center of Excellence (ACoE) to develop and execute the adoption of scaled Agile principals and processes, including coaching teams, roadmap building, and strategy alignment.Owner and executor for the agile-at-scale quarterly planning (PI Planning) events; including custom crafting solutions that support regulatory, compliance and other standard business practices and requirements.Design, develop and execute the dependency management system with teams and shared service groups.Support business stakeholders and their scrum and kanban teams in defining and executing product roadmaps by organizing release planning (change management, release and deployment management (RDM), daily standup meetings, reviews, retrospectives and sprint planning.Manage communication discussions (guilds) for Product Owners, Business Owners and Scrum Masters.Custodian of documentation for the Agile Center of Excellence.

Chiyoda-Ku, Tokyo, Jp

Yonkers, Ny, Us

Direct all Project and Program Management aspects of the Consumer Reports Mobile Apps, Digital Products and Services Team. Lead with the Chief Enterprise Officer on all PMO activities including hiring, training and developing project personnel with best-practice project management methods.

Yonkers, Ny, Us

Oversight for project work for the Consumer Reports Services, Enterprise, Mobile and Cars team. Project managed teams responsible for the work contributing towards winning the Webby People’s Voice Award for best website in the magazine category.

Yonkers, Ny, Us

Hands-on Project Manager leading a digital cross functional team on their journey from a Waterfall-only project approach towards a customized Agile program. Acted as JIRA administrator for the organization.

San Jose, Ca, Us

Adobe Program Management Consulting Served as a primary point of contact for Adobe Consulting Services client engagements.Managed project teams from Adobe, the Client and Partner Organizations.Adobe Engineering Services Portfolio Management ConsultingPartner with the Adobe Engineering Services (ES) Team for Portfolio Management of over 200 Active Digital Marketing Suite (DMS) Projects.

Edison, New Jersey, Us

Defined, implemented and managed the scope and development of ($12M+ annual project) KPMG’s global auditing software eAudIT (80,000+ users, over 150 country distribution).

As a Project Manager for Pfizer, Inc , Morris Plains, New Jersey • Managing the retirement/refresh of 650 end of support life servers and 32 storage devices.• Reducing the number of higher risk applications that are dependent on unsupportable infrastructures.• Builds and manages strong relationship with the customer groups and the Project and Portfolio management division.

Combining over 10 years of experience in information technology management to quickly deliver projects for local businesses. Some projects included: - Support for managing and maintaining Windows server environments - Managing the plan and installation of new office network systems, including server, workstations, POS database and software customization. - Managing the installation of a library system for organization library network. - Conduct training to educate clients on managing their office network environment and new computer systems.

New York, New York, Us

• Design and implement integrated IT solutions by close collaboration with internal clients, analyzing current systems and engineering innovative solutions. • Serve as Technology Liaison to the Executive Team, ensuring the highest levels of technical support, training; manage all IT support for executive-level special events. • Streamline operations and improve productivity through effective reporting, prioritization.• Managed the consolidation of the Help Desk with a centralized Call Center, including the integration of the Peregrine Service Center ticketing system, development and training of Call Center personnel, and managing ticket routing from the CIT call center to Brooklyn IT personnel.• Developed creative video materials.• Development and management of communication project plans for site projects, including ISO 14001 and OSHA VPP certifications.• Assisted with managing the budget and distribution of charitable donations to local nonprofit organizations.

Houston, Texas, Us

• Successfully transitioned and managed the Global Network Operations Center (GNOC) for KPMG from Amstelveen, Holland to Alpharetta, Georgia.• Developed and modified training curriculum and trained Global NOC support staff. • Supported global Microsoft Exchange environment, comprised of over 150,000 users in 40 countries

Atlanta, Georgia, Us

• Worked with team in development of new call center• Trained analysts in IT service management software and effectively implemented helpdesk procedures to facilitate efficient call center operation• Provided desktop support for over 4,000+ end users

New York, Ny, Us

• Developed training materials and provided instruction to technical support analysts• Provided technical executive support to company leadership• Assisted in rollout of a site wide operating and e-mail systems

• Represented the corporation to negotiate new client support agreements• Developed client rapport to understand business needs to provide enhanced service• Managed projects such as the building of computer office network systems from the design concept through implementation• Provided onsite training for MS Office applications and general computer and network administration

Bachelor Of Business Administration - Bba, Computer Information Systems

Computer Information Systems

Mba, Student, Cis