Glenn C. Email & Phone Number

Kernersville, North Carolina, United States

Lewisville, North Carolina

Professional information technology consulting to consumers and small and medium sized businesses implementing new technology. Consultation includes assessment of current technology, documentation, scheduling and forecasting resources, monitoring critical path, milestones, dependencies, and variances to implement new technologies custom configured to the organization. Responsible for running a Technology Support Business: project management, marketing, sales, support, accounting, employee,… Show more Professional information technology consulting to consumers and small and medium sized businesses implementing new technology. Consultation includes assessment of current technology, documentation, scheduling and forecasting resources, monitoring critical path, milestones, dependencies, and variances to implement new technologies custom configured to the organization. Responsible for running a Technology Support Business: project management, marketing, sales, support, accounting, employee, contract resources and client development in Triad and surrounding area. Managed Services included: Server, laptop, and desktop monitoring and remediation for system software, service pack assessment and deployment, performance, remote support, business continuity planning, disaster recovery. Show less

Winston-Salem, Mocksville, Greensboro, Charlotte, North Carolina

Responsibility for all aspects of technology in the company's multiple locations, including; Office 365, VMWare, Windows Servers, Microsoft Azure, SonicWALL routers, desktops, laptops, printers, multi-function devices, networking, VPN, security, disaster recovery, ShoreTel phone system, Apple, Android, Windows smart phones, vendor relationships, Internet and phone service, all software and hardware updates, system configuration. Implementation of IT Consulting Practice business… Show more Responsibility for all aspects of technology in the company's multiple locations, including; Office 365, VMWare, Windows Servers, Microsoft Azure, SonicWALL routers, desktops, laptops, printers, multi-function devices, networking, VPN, security, disaster recovery, ShoreTel phone system, Apple, Android, Windows smart phones, vendor relationships, Internet and phone service, all software and hardware updates, system configuration. Implementation of IT Consulting Practice business unit.• Migration to Microsoft Office 365, Veeam Backup, Continuum Managed Services, • Create Disaster Recovery Plan, Developed company Information Technology Plan• Create system-wide documentation including hardware/software budget plan• Implement security software and policies• Implement wireless networking throughout all locations Show less

Winston-Salem, Nc

Primary responsibilities include project management for client implementations and decommissions. Management of Service Desk staff activities to resolve client computer and network incidents, schedule staff for client visits, and provide excellent customer service. Respond to client requests for projects, LAN administration, and incidents, weekly status reporting to management - incident resolution, escalation, and closure. Assist in process redesign to improve call handling and client… Show more Primary responsibilities include project management for client implementations and decommissions. Management of Service Desk staff activities to resolve client computer and network incidents, schedule staff for client visits, and provide excellent customer service. Respond to client requests for projects, LAN administration, and incidents, weekly status reporting to management - incident resolution, escalation, and closure. Assist in process redesign to improve call handling and client interaction, manage staff activities including time and expense reporting, appraisals. Show less

Virginia Beach, Virginia 23462

Hands on responsibility for all aspects of technology in the company including; Windows Servers, routers, desktops, laptops, printers, multi-function devices, networking, VPN, security, disaster recovery, Avaya phone system, smart phones, ERP Microsoft Dynamics GP support, Exact Maxx MRP support vendor relationships, Internet and phone service, software and hardware updates, system configuration. • Migration Microsoft Office 365, Barracuda Backup Appliance, Managed Services… Show more Hands on responsibility for all aspects of technology in the company including; Windows Servers, routers, desktops, laptops, printers, multi-function devices, networking, VPN, security, disaster recovery, Avaya phone system, smart phones, ERP Microsoft Dynamics GP support, Exact Maxx MRP support vendor relationships, Internet and phone service, software and hardware updates, system configuration. • Migration Microsoft Office 365, Barracuda Backup Appliance, Managed Services, Hosting.com• Create Disaster Recovery Plan, Developed company Information Technology Plan• Renegotiate service contracts saving the company approximately 20K per year • Create system-wide documentation including hardware/software budget plan• Implement new security software and policies• Implement wireless networking throughout the building locations Show less

Winston-Salem, Nc

Responsible for development of the enterprise architecture and the configuration of infrastructure standards with business and technology strategies. Accountable for facilitating enterprise architecture decisions for technologies in a collaborative with emphasis on the distributed computing environment. Architecture areas include Identity Management, Desktop/Laptop, Mobile, Server, Virtualization, Data Analysis, and Systems Management. Duties:• Evaluate existing technologies and… Show more Responsible for development of the enterprise architecture and the configuration of infrastructure standards with business and technology strategies. Accountable for facilitating enterprise architecture decisions for technologies in a collaborative with emphasis on the distributed computing environment. Architecture areas include Identity Management, Desktop/Laptop, Mobile, Server, Virtualization, Data Analysis, and Systems Management. Duties:• Evaluate existing technologies and standards for their strategic fit within the Enterprise Architecture, and as necessary, architected design with conformance to standards, guidelines, and best practices • Create and maintained the strategic enterprise architecture and technology policies and product standards at the domain and building block level based on collaboration and dialog with technology groups. Provide architecture, education, presentations, white papers and consulting to other groups • Establish and maintain key relationships with various groups within the organization in order to remain appraised of business and technology needs, project status and direction, architecture and technology risks, functional and integration issuesLeadership Responsibilities - Technical Design Team Committee Chairman, Architecture Review Committee Chairman, Technical Architecture Team Member Show less

Winston-Salem, Nc

Local Area Network Systems Group (June 1995 – April 2000)Managed 12 – 15 Network Engineers, Systems Administrators, and contractors with 1M budget responsibility for department including salaries, education, and test lab with servers, workstations, laptops, and network equipment. Specific duties included: • Employee appraisals and salary reviews, interview and hire employees and contract resources• Consultation, architecture design, capacity planning, and administration for server… Show more Local Area Network Systems Group (June 1995 – April 2000)Managed 12 – 15 Network Engineers, Systems Administrators, and contractors with 1M budget responsibility for department including salaries, education, and test lab with servers, workstations, laptops, and network equipment. Specific duties included: • Employee appraisals and salary reviews, interview and hire employees and contract resources• Consultation, architecture design, capacity planning, and administration for server projects• Evaluate emerging Network Operating System technology – operating system, system software utilities and tools, new releases, service packs, and hardware• Establish relationships with hardware, software, and contract resource vendors. Write Request for Information and Request for Proposal as required by project teams• Design, build, support and administer Common Operating Environment – Standard installation methods and procedures for servers, workstations, and laptop configurations Show less

Adult Education - Spanish Language

Education record

Diploma, Academic

Activities and Societies: Baseball Team, Track Team Academic

Old Dominion University - Bachelor Of Science (Bs), Business Administration - Management Information Systems

Activities and Societies: Alpha Tau Omega Fraternity Crew Club Management Information Systems