Glenn Burnham Email & Phone Number

Charlotte, Nc, Us

Daytona Beach, Florida, Us

Norcross, Georgia, Us

- Create and maintain the corporate images for desktops and laptops in the enterprise using MDT 2013 Update 2 along with VMware. VMware enables clean images and advanced testing.- Complete enterprise initiatives from start to finish using project planning skills to stay organized.- Currently deploying Microsoft Office 2016 to the whole company.- Package and deploy other enterprise applications as needed, using varies tools like IBM Tivoli.- Provide advanced desktop support when tickets are escalated from the helpdesk.

- Plan, design, implement, and manage VMware Horizon 6 VDI infrastructure using all flash storage.- Group Policy administration.- Middleware Deployments: Control the migration of application components and configurations from non-production environments into production environments.- Atlassian JIRA administration.- Setup and maintain Dell KACE system.- Asset management and software deployments using Dell KACE.- Provide on-site troubleshooting, training, and tech support for end users.- Setup PCs, printers, peripherals, and networking equipment.- Microsoft Active Directory management.- Microsoft Exchange 2010 management.- Windows updates management (WSUS)- TrendMicro Antivirus management.- Cisco Call management (CUCM), Contact Center (UCCX), and Unity Connections (UC) support.- Support Cisco Desktop Agent, Supervisor, and Reporting applications.- Creating and maintaining desktop/laptop images with MDT 2013 and deploying with WDS technologies.

Global, Us

- Provide Level III enterprise support for the UTC Aerospace Systems account.- Work closley with high level exeutives to ensure efficient daily technology usage.- Research and resolve technical issues.- Validate troubleshooting methods being used by the help desk team to ensure the root cause of the technology problem is being addressed and avoiding problem re-occurrence.

Charlotte, Nc, Us

- Continued support of legacy Goodrich employee's as well as new UTC employee's that migrated to the new UTC Aerospace Systems corporate office.

Charlotte, Nc, Us

- Asset management responsibilities involve being meticulous with ordering, maintaining, and returning 300+ IT computer assets with an approximate value of $420,000.- SAP Security Administrator responsible for creating, maintaining, and terminating all corporate accounts in the Enterprise SAP Platform.- Senior BES Administrator responsible for managing and supporting roughly 400 mobile devices with an approximate value of $125,800 including all blackberry, cell phone, ipads, and air cards. This is done using various resources of knowledge, and tools like the blackberry administration service.- Troubleshoot all desktop and laptop hardware issues.- Troubleshoot software related issues dealing with VPN, MS Office 2003/2010 suite, networking problems, windows 7, and windows xp.- Identify and resolve printer problems.- Responsible for support of 300+ local and remote employees. Issue resolution practices consist of face to face engagement and remote desktop assistant.- Active Directory user and computer administration.- Work closely with the CEO and other executives to make sure all equipment is fully functional.- Track all service issues through ticketing system and deliver with on time SLA’s.

Stamford, Ct, Us

- Support Adelphia, Comcast, and Time Warner employee's.- Assisted with software migration upgrades- Account administration: Manage user and computer accounts through active directory.- Troubleshoot Windows XP, Windows 2000, and Micosoft Office Suite.-Utilize TrackIT and Remedy ticket systems- Dell hardware support