Glenn Johnson Email & Phone Number

San Francisco Bay Area

- Direct daily operation of the Dispatch and Technical Service Teams to efficiently boost each technicians billable time and increase company profit. - Daily management and improvement of Skyen's Customer Relationship Management (CRM) software which has lead to improved service for our customers and repeat business for Skyen.- Improve Invoicing system by reviewing all client contracts and agreements and discovered that Skyen was inaccurately billing clients at a loss of $2000 per… Show more - Direct daily operation of the Dispatch and Technical Service Teams to efficiently boost each technicians billable time and increase company profit. - Daily management and improvement of Skyen's Customer Relationship Management (CRM) software which has lead to improved service for our customers and repeat business for Skyen.- Improve Invoicing system by reviewing all client contracts and agreements and discovered that Skyen was inaccurately billing clients at a loss of $2000 per month. - Schedule and facilitate Quarterly Business Reviews with 20+ clients which has lead to a 20% annual increase in new project work. - Recruit, hire, train, manage, and evaluate a small team Support Technicians and Dispatchers to make sure that Skyen is fully staffed to support a growing client base. Show less

San Francisco Bay Area

- Use trouble shooting skills to diagnosing complex technical issues. - Provide clients with excellent customer service during technical emergencies.- Use written and verbal skills to clearly communicate technical information to clients.- Strong knowledge of Windows and iOS operating systems and applications. - Create support documentation to later help other technicians solve similar issues.

San Francisco Bay Area

-Lead and manage a team of 30 plus Commercial Drivers.-Manage a 24 hour Manager on Duty Line which includes dealing with vehicle breakdowns, accidents, customer complaints, and staffing issues.-Work closely with other departments including Human Resources, Sales, and Maintenance to assure that company needs are met.-Onboard Commercial Drivers through interviews and the facilitation of training and orientation.Hire and train new employees. Weekly schedule of charter drivers… Show more -Lead and manage a team of 30 plus Commercial Drivers.-Manage a 24 hour Manager on Duty Line which includes dealing with vehicle breakdowns, accidents, customer complaints, and staffing issues.-Work closely with other departments including Human Resources, Sales, and Maintenance to assure that company needs are met.-Onboard Commercial Drivers through interviews and the facilitation of training and orientation.Hire and train new employees. Weekly schedule of charter drivers. Develop new products that will financially benefit the company. Conduct monthly drivers meetings. Man the Manager on Duty Line. Supervise safe operations of the vehicles in the fleet. Conduct training's including defensive driving, narration, and holiday product training. Show less

San Francisco Bay Area

- Drove 32 foot cable car in San Francisco Giants World Series Parade. 2010 and 2012.- Provide tours of San Francisco on motorized cable car- Drive chartered tours for corporate and private events- Successfully conduct pre and post trip vehicle safety inspections.

Provide high impact leadership and team building training's for corporate and school level programs.- Supervise and train paid and volunteer staff in safety and facilitation procedures.- Develop new training materials and programs for the organization based on standard needs.- Develop and maintain partnerships with vendors and external partner organizations.- Facilitate leadership and teambuilding programs for corporate and youth organizations.

Wanaka, New Zealand

- Developed and executed week long training and orientation program for 80 full time staff.- Collaborated with event sponsors to produce world class ski and snowboard events.- Supervised 20 volunteers during events and created recruiting and training programs.- Designed and implemented human resources, new hire, and health and safety programs.

Bachelor Of Arts (B.A.), Parks, Recreation And Leisure Studies

Activities and Societies: Chamber Choir Basketball Adventure Groups Ropes Course Program Leader Choir Leadership Development

Transfer Student