Glenn Lepore Email & Phone Number

Experienced customer service and technical professional with 25 years experience in customer service and support in various industries:QUALIFICATIONSBachelors Degree in General Studies with a concentration in Business Administration.Twenty five years experience in customer service and support in both field and office environments.Strong analytical and problem-solving skills.Five years supervisory experience. (up to 12 employees)PROFESSIONAL SKILLSKnowledgeable in office equipment such as computer, scanner, copier, fax machine, multi-line phones, comb-binding machines and label makers.Well-organized and efficient.Self-motivated, assertive and can quickly learn new procedures and methods.Professional demeanor.Dependable – can work without supervision; able to follow directions, both oral and written.Able to work under pressure and meet deadlines.Project coordination experience.INTERPERSONAL AND TEAMWORK SKILLSWork well with a diverse group of people.Honest, friendly, excellent communication skills.Demonstrated accuracy, and attention to detail.Work well in a team environment.Committed to assisting others.TECHNICAL SKILLS25+ Years experience in telecommunications specifically with Nortel PBX systems.6 + Years experience with home theater, home automation and sound systems.Experienced in installation of low voltage cabling systems including cat5, cat6, and coax.Knowledge of home security and video surveillance systems.Experience with paging and background music systems.Good understanding of electronics and low voltage systems.COMPUTER SKILLSAbove average skills in MS Office suite including Word, Excel, Power Point, Outlook, Open Office, Thunderbird and Firefox. .Able to use MS Access.Excellent skills in preparing and maintaining spreadsheets.Business correspondence writing letters and memos, editing for content, spelling and grammar.Able to learn new software applications with ease.

Listed skills include Telecommunications, Project Management, Telephony, Cabling, and 18 others.

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  Eastern Connecticut State University

  3.8