• Provided tier 1 technical support for an organization consisting of thousands of employees in multiple states with hundreds of supported applications.• Utilized Active Directory extensively for setting up permissions, linking home directories, and password resets and unlocks.• Ensured client security through name and employment status validation to comply with HIPAA regulations.• Update clients on the status of their tickets.• Install new printers on client machines and troubleshoot various printer related issues.• Map network drives on user’s machines.• Install requested software packages.

• Created sales reports for merchandising; imported and audited planogram data into company’s database.• Communicated with outside vendors to get essential business information for merchandising department.• Supported AS/400 system; reset passwords, worked with job and printer queues, and entered data into sales database.• Utilized Microsoft Office Suite extensively (especially Excel).• Tracked all Data Center consumables for re-stocking.• Executed, printed and distributed, in a timely manner, scheduled reports for departmental distribution.• Maintained Data Center printers.• Performed daily backup of company servers.• Performed other duties as assigned.

* Various accounting and data entry jobs * Data Entry* Microsoft Office experience

* Did editing on recording sessions for books on tape. * Worked extensively in the Pro Tools and the MacOS environment.