Glenn Swartz Email & Phone Number

Independent Consultant providing technical expertise in assisting businesses in optimizing operations through the use of enterprise software to produce insightful analytics, enhanced funnel reports, billing statements, accounts receivable management, credit services, cash applications, deduction management, customer facing call center operations, and.

Southfield, Michigan, United States

Responsible for leading all aspects of the Collection Life Cycle functions for R1 RCM clients, focusing on improving patient cash through improved statements, dunning strategies, early-out strategies, implementing client specific self-service payment avenues, while increasing direct patient contacts for outliers. Developed business strategies and.

Southfield, MI

Acquired Global Crossing in 2011.Directed credit services, collections, and cash applications with a focus on consolidation and integration of Global Crossing. Reported to SVP Customer Financial Services, managed 7 direct reports and 78 FTE’s including offshore resources. Consolidated customer credit profile process and credit policy in first 90 days..

Southfield, MI

Directed four departments as part of Global Shared Services: credit services, cash applications, customer collections with deduction management and revenue protection (fraud), including performance of primary and secondary collection agencies. Responsible for development and execution of collection strategies and customer self-service strategies (IVRU.

Southfield, MI

Managed four departments as part of Financial Shared Services: Revenue Protection (Fraud), Cash Applications, Credit Services and Financial Systems supporting Accounts Payable (cost of access for telecom services), Accounts Receivable, Accounting, Billing, and G/L interfaces. Managed a team of 49 FTE’s and reported to Chief Accounting Officer at Frontier.