Provide the best service to the customers through email, chat, and text support to our customers in a timely mannerResolve customer inquiries efficiently & effectively with first-contact resolution in mind as well as adding new customers, accessing client information, delivering relevant product information, and canceling servicesA quick and creative problem-solving mindCollaborate and share customer insights and feedback in all areas of the business, including operations, merchandising, and growth, to best communicate with customers.Ability to learn and adapt to changing software and platformsKeep track of efficiency, quality, quantity, stock levels, and delivery schedules.Excellent grammar, spelling, writing, typing, and communication skillsA love for chatting with people and developing connections in order to provide high-quality experiences

Interact with customers to provide effective information and assistance to issues and concerns with the highest degree of empathy, courtesy, and professionalismEnsure proper and timely escalation of customer’s issues to meet internal expectationsMaintain a close eye on user experience and relay feedback to the respective teamsIdentify opportunities and recommendations for continuous process improvementImplement best practices and processes to maintain and improve relationships with customers and clientsDeliver service excellence and maximize customer service and satisfactionWork with the external team to stay updated on product and service knowledge

Monitors and evaluates recorded and live phone calls and emails to make sure that the team is in compliance with QA Parameters.Conducts and documents call calibrations.Assist in redesigning and constant improvement of call monitoring formats and quality standards.Maintain a close eye on user experience and relay feedback to the respective teams.Improve processes, and implementation of protocols, achieve goals and minimizerisks.Identify opportunities and recommendations for continuous process improvement.Analyzes the call-center-wide quality assurance, quality monitoring, performance evaluation, and goal-setting settings to retain the effective support structure or create a new support structure to ensure the delivery of quality services to our clients.Provides effective feedback or communicates results with your immediate head, sales and customer support team to continuously develop and improve the team's performance.Continually investigates and introduces process improvement measures and presents suggestions to your immediate head.

Provide great customer service to all customers via Email, Chat, and Inbound/Outbound calls. Place orders as requested by customers.Track orders for customers.Process refunds for lost, missing, or faulty orders.Launch an inquiry with the courier or third-party vendors for order issues.Contact stores to locate orders or provide replacements to customers.Process refunds to orders provided by clients.Create canned responses for the email team.Contacting customers to verify current address.

Handles cases related to orders made on the website.Makes decisions based on relevant information of the cases filed by the customers.Discusses policies based on the Terms and Agreements provided on the website.Track orders for customers.Process refunds for lost, missing, or faulty orders.