Fact-based and process-driven, we’re a “client-focused" consulting organization. With proven processes and unique tools designed to assist executives in all matters related to outsourcing, Shared Services and benchmarking, we’ve set a new standard for outsourcing advisors. We created outsourcing history — we were there at the beginning. We shaped it; we know what works, and what doesn't. As our client, you’re uniquely positioned with sustainable sourcing solutions focused on your… Show more Fact-based and process-driven, we’re a “client-focused" consulting organization. With proven processes and unique tools designed to assist executives in all matters related to outsourcing, Shared Services and benchmarking, we’ve set a new standard for outsourcing advisors. We created outsourcing history — we were there at the beginning. We shaped it; we know what works, and what doesn't. As our client, you’re uniquely positioned with sustainable sourcing solutions focused on your outsourcing or Shared Services objectives. Our approach is built on a range of sourcing methods that ensure sustainability. When it comes to engaging our clients and providers in collaborative solutioning, we leverage our trademarked Sourcing Alignment System (SAS™) which involves executive teams from both the client and the providers in proactive solution development at critical milestones. Our combined methods, discipline and benchmarking best practices set us apart from our competition. It will set you apart by ensuring your outsourcing initiatives are well planned, designed, negotiated, benchmarked, executed, implemented, governed and managed. Assisted clients with sourcing strategy, RFP development, provider selection, contract negotiations, development and process design of retained organizations and governance. Show less

Specializing in offshore sourcing and captive operations with hands-on experience in every aspect of the offshoring life cycle. Assisted clients with captive center creation and operation to vendor selection and monitoring with proven methodologies and experience. Services deliverd include helping clients to assess their readiness to utilize offshore, understand how to get started, select locations, understand cultural differences, establish plans and budgets, select vendors… Show more Specializing in offshore sourcing and captive operations with hands-on experience in every aspect of the offshoring life cycle. Assisted clients with captive center creation and operation to vendor selection and monitoring with proven methodologies and experience. Services deliverd include helping clients to assess their readiness to utilize offshore, understand how to get started, select locations, understand cultural differences, establish plans and budgets, select vendors, establish captive centers, and improve existing centers. Show less

EVP and General Manager of the Software Services line of business with responsibility for all aspects and operations on a global basis.Led the software services business unit for this Philippines based company with subsidiaries in the U.S., Japan, and Hong Kong. Returned the unit to profitability, significantly reduced attrition and improved employee morale. Redefined roles to increase installed base customer growth. Established and obtained board approval for a turn-around plan to… Show more EVP and General Manager of the Software Services line of business with responsibility for all aspects and operations on a global basis.Led the software services business unit for this Philippines based company with subsidiaries in the U.S., Japan, and Hong Kong. Returned the unit to profitability, significantly reduced attrition and improved employee morale. Redefined roles to increase installed base customer growth. Established and obtained board approval for a turn-around plan to get the company in a position for public listing in two years. Achieved CMM Level 5 assessment from certified U.S. based assessor in April 2005. Show less

Directed highly technical teams of 160 managers and engineers for the creation and implementation of leading edge technologies in business intelligence, network service provider solutions, portals, messaging, application and infrastructure level management and security. Led teams located in U.S and Europe with extended teams in India, and China. Increase global leverage of advanced technologies with a combination of R&D and early adopter customer engagements. Transferred technology and… Show more Directed highly technical teams of 160 managers and engineers for the creation and implementation of leading edge technologies in business intelligence, network service provider solutions, portals, messaging, application and infrastructure level management and security. Led teams located in U.S and Europe with extended teams in India, and China. Increase global leverage of advanced technologies with a combination of R&D and early adopter customer engagements. Transferred technology and knowledge to country-based delivery teams with ongoing linkages to harvest and reuse intellectual property and intellectual capital. Established R&D and IT capabilities to facilitate faster growth for HP’s Shanghai Software Center.•Led world-wide effort for software center consolidation, personally evaluated all consulting & integration software centers in HP (22 globally) and established plan to achieve $15M in first year. Show less

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Established E-Solutions Division in Australia (Sydney and Melbourne) for servicing software solution needs for southern Asia and Australasia. Managed P&L and all aspects of the business for the region including sales, local marketing, development, delivery and support. Focused on varied vertical and horizontal custom software solutions in an onsite, offsite, and onshore/offshore model. Key member of country senior leadership team and Austral-Asia leadership councils.•Created a new… Show more Established E-Solutions Division in Australia (Sydney and Melbourne) for servicing software solution needs for southern Asia and Australasia. Managed P&L and all aspects of the business for the region including sales, local marketing, development, delivery and support. Focused on varied vertical and horizontal custom software solutions in an onsite, offsite, and onshore/offshore model. Key member of country senior leadership team and Austral-Asia leadership councils.•Created a new software services division in Asia, sold and established reference customer accounts (e.g. Telstra, Mayne Health) that improved that overall reach and profitability•Consistently exceeded bottom line profitability goals during the 2001 end of the dotcom bubble•Led the R&D process investigation and selection for a joint venture in Japan Show less

Initiated the operation in Chennai, India for software development of internal Hewlett-Packard (HP) operating systems, networking, and application stacks. Built the business of software development for external customers of HP and sold it internally to HP services organizations. Jointly co-managed/staffed to leverage the strengths of TCS (Tata Consultancy Services) and HP. Led all matters of strategy, operations, facilities, subcontractor relationships, hiring, administration, global project… Show more Initiated the operation in Chennai, India for software development of internal Hewlett-Packard (HP) operating systems, networking, and application stacks. Built the business of software development for external customers of HP and sold it internally to HP services organizations. Jointly co-managed/staffed to leverage the strengths of TCS (Tata Consultancy Services) and HP. Led all matters of strategy, operations, facilities, subcontractor relationships, hiring, administration, global project deployment, and government and industry relationships (both U.S. and India). Represented HP as a member of the American Business Council, Madras Management Association, and the Indo-American Chamber of Commerce. Overall responsibility for external project work done at both India locations (Chennai and Bangalore) during latter part of assignment with an organization size of 980+ people. •Drove the effort to achieve SEI CMM Level 5 Show less

Developed and led global divisional Information Technology strategies and implementation of systems. Sites included Bangalore, India; Germany; U.K; Fort Collins, CO, USA; Cupertino, CA, USA and many customer locations in the world as needed for project delivery. Led division partner strategy and relationships for third party software development companies in India and, as needed, in other countries.

Built Bangalore software center capabilities to convert from a model of onsite resource deployment to onshore/offshore. Developed and implemented strategies to expand business from HP internal only to include external customer projects. Managed key Indian partner relationships, local business and government relations.•Built the R&D and IT development activities from 30 people up to 600+ in two years•Implemented strategy to shift from HP internal only to both internal and external… Show more Built Bangalore software center capabilities to convert from a model of onsite resource deployment to onshore/offshore. Developed and implemented strategies to expand business from HP internal only to include external customer projects. Managed key Indian partner relationships, local business and government relations.•Built the R&D and IT development activities from 30 people up to 600+ in two years•Implemented strategy to shift from HP internal only to both internal and external work•Established an SAP competency center for global deployment of SAP resources Show less

HP R&D PROGRAM MANAGER, SUPPORT SERVICES, 1991-1993 HP R&D PROJECT MANAGER, MFG APPLICATIONS, 1986-1991 HP MFG APPLICATIONS CONSULTING ENGINEER, 1984-1986

Teleproducts Division-Manufacturer of Network switching systems and data test equipment.TECHNICAL SERVICES MANAGER, 1983-1984SYSTEMS ANALYST 1982-1983 SENIOR TECHNICIAN 1981-1982 MATERIALS PLANNER 1980-1981 PROCESS PLANNER 1979-1980 MATERIAL CONTROL 1978-1979