Don Ryan Email & Phone Number

Dallas, Texas

Greater Chicago Area

IT Strategy and Requirements Definition services provider. Delivering Value-Focused, Priority-Driven solutions to mid-range clients.

I was responsible for client relationships and sales in the five state north central district (Wisconsin, Minnesota, North Dakota, South Dakota, Iowa). Full responsibility for sales and sales team and the coordination of international solution teams efforts. Reduced sales team headcount by 40% while achieving district sales at 107% of quota.

Director – Manufacturing Vertical – Responsible for market development and large account client relationships in Keane’s Manufacturing Vertical. Led Keane North Central (Illinois and Wisconsin) business unit. Responsible for full P&L including market development, C-Level client relationships, sales, delivery and personnelSold and delivered $38 million in revenue per year in enterprise outsourcing as well as custom development and strategic consulting engagements. Accomplishments at Keane included increased margin, decreased project overruns and significantly improved customer satisfaction and retention.Client Partner - responsible for strategic accounts in Illinois, Wisconsin and New Jersey. Verticals included Manufacturing, Financial Services and Utilities. Responsibilities included sales, delivery and client satisfaction. Earned high client satisfaction including this quote: “ Keane has reduced our support costs 25% while our application portfolio size has increased 30%.”

Led Delivery Management function in North America, including project/program performance reviews, management standards, methodologies, and the firm’s project management certification program.Cap Gemini International Business School Executive Coach: As a graduate of the International Business School I served as coach to promising Cap Gemini management team members participating in the IBS.Member of the Global Delivery Management Committee and Global Distributed Development Team, responsible for the development and deployment of global practices for delivery management and the development/deployment of the firm’s offshore distributed development and outsourcing capabilities.Chicago Unit VP: I led Cap Gemini’s Chicago unit; including market development, sales, delivery, and personnel. Achieved sales goals while increasing value-add project business and improving margins significantly.Unit, Region and National Delivery Manager: I was responsible for the deployment, monitoring and performance of complex and large projects and programs, including solution and financial review and approval as well as engagement reviews, audits and client satisfaction programs.Contract Officer: Responsible for review and approval of all project proposals/contracts up to $5M.Outsourcing Program Manager: I led a program to reduce IT costs by 30% and streamline business process, replacing all IT systems and infrastructure. This program included the management and operation of all legacy systems, IT operations center and customer fulfillment call center while developing and implementing new packaged and custom systems. This $100 million engagement included over twenty work streams and 120 consultants.Project Manager Certification: I was responsible for the development and execution of the Cap Gemini project manager training and certification program and served as a member of the project manager certification executive committee.

International Business Consulting

Bba/Mis, Management Information Systems (Mis)