Glody Ekofo, Bcomm Email & Phone Number

Toronto, Ontario, Canada

• Manage maturity report and assign calls to team members.
• Manage the Preview dialer and the Auto dialer campaigns. Prepare weekly lists and coordinate with Q/A Manager to ensure campaigns are administered in a timely fashion through excel.
• Monitor the different dialer campaigns and updates manager on any irregularity.
• Answer queries from internal team members, external clients and other stakeholders.
• Monitor and schedule shifts for team members to ensure proper queue coverage is maintained.
• Act as a coach or mentor to team members, as appropriate, to assist in ongoing continuous improvement of the organization.

Toronto, Ontario, Canada

- Review the Lease Extension excel report daily and ensure requests are handled on time and properly, and creating and processing Lease Extension Agreements of 1-12 months and their payments.- Liaising with other departments, team members, dealers,providers, and other stakeholders to ensure smooth quick issue resolutions.- Advise Team Lead and Upper.

Toronto, Canada Area

Ontario, Canada

- Business-to-business (B2B) Billing and invoice inquiries.- Managing and monitoring client accounts through CRM's such as Salesforce, SAP, TSYS.- First point of contact regarding Postage Meter Balances, account balances, and line of credit balances. - First point of contact regarding Postage Meter Rentals and rental contracts (terms and conditions.

Toronto, Canada Area

- Analyzed current business processes and discovered which processes needed reengineering.- Worked with a project team to automate the processes (scheduling, registration, etc.) in the Intramural department of the Ryerson Athletic Centre to better manage over 5000 participants on a yearly basis.- Integrated Ryerson Athletic Centre Intramurals with a vendor.

Markham, Ontario

- Collected on-time or outstanding payments from Rogers/Fido Customers.- Arranged payments with customers to help them pay outstanding bills on alternative dates that best suited them. - Transferred customers’ from their conventional billing and payment methods to preauthorized automated payment and online billing.- Examined issues with delinquent accounts.

Bachelor Of Commerce - Bcom, Information Technology

Activities and Societies: Deans Honour List 2013,Ryerson Basketball Intramural.The Ryerson Business Technology Management program helps.

Highschool Diploma