Glody Ekofo, Bcomm Email & Phone Number

Toronto, Ontario, Canada

• Manage maturity report and assign calls to team members.• Manage the Preview dialer and the Auto dialer campaigns. Prepare weekly lists and coordinate with Q/A Manager to ensure campaigns are administered in a timely fashion through excel.• Monitor the different dialer campaigns and updates manager on any irregularity.• Answer queries from internal team members, external clients and other stakeholders.• Monitor and schedule shifts for team members to ensure proper queue coverage is maintained.• Act as a coach or mentor to team members, as appropriate, to assist in ongoing continuous improvement of the organization.• Participate in recruitment / hiring interviews of new team members.• Apprise direct manager on escalations, issues, concerns, dealer/lessee complaints and trends.• Review and attend listening sessions performed by company providers and QA team.• Review and handle legal letters/complaints/small claims and escalations from clients.• Complete and present performance reviews in a timely manner.• Coordinate with Reporting and Admin teams to send End of Term letters to business accounts via excel.• Manage Over term excel reports, prepare handouts for weekly meetings with Management.• Review accounts to develop good background knowledge and ability to provide suggestions.

Toronto, Ontario, Canada

- Review the Lease Extension excel report daily and ensure requests are handled on time and properly, and creating and processing Lease Extension Agreements of 1-12 months and their payments.- Liaising with other departments, team members, dealers,providers, and other stakeholders to ensure smooth quick issue resolutions.- Advise Team Lead and Upper Management on trends and concerns to ensure continued improvement and efficient handling of company processes.- Created excel spreadsheets for reporting purposes, assigning tasks and keeping track of work flow.- Coordinating with accounting and admin team to ensure that preauthorized payments are turned off on time based on payment frequency.- Processing late charges and monthly payments as a penalty on clients’ accounts that have not returned or purchased their vehicle by their maturity date.- Updating client invoices based on excess wear and tear charges that have been repaired with proof prior to vehicle return.- Interim Team Lead.

Toronto, Canada Area

Ontario, Canada

- Business-to-business (B2B) Billing and invoice inquiries.- Managing and monitoring client accounts through CRM's such as Salesforce, SAP, TSYS.- First point of contact regarding Postage Meter Balances, account balances, and line of credit balances. - First point of contact regarding Postage Meter Rentals and rental contracts (terms and conditions, billing period, contract expiry date, Service Level Agreements, etc.)

Toronto, Canada Area

- Analyzed current business processes and discovered which processes needed reengineering.- Worked with a project team to automate the processes (scheduling, registration, etc.) in the Intramural department of the Ryerson Athletic Centre to better manage over 5000 participants on a yearly basis.- Integrated Ryerson Athletic Centre Intramurals with a vendor called IMLeagues, which reduced the cost and time of their processes compared to the conventional method.

Markham, Ontario

- Collected on-time or outstanding payments from Rogers/Fido Customers.- Arranged payments with customers to help them pay outstanding bills on alternative dates that best suited them. - Transferred customers’ from their conventional billing and payment methods to preauthorized automated payment and online billing.- Examined issues with delinquent accounts and devised solutions to help customers avoid being sent to a collection agency.

Bachelor Of Commerce - Bcom, Information Technology

Activities and Societies: Deans Honour List 2013,Ryerson Basketball Intramural.The Ryerson Business Technology Management program helps.

Highschool Diploma