OPERATIONS MANAGER AT LAKESIDE COVE RV PARK~Team Management: Ensure adherence to policies and procedures for all staff.~Guest Services: Oversee check-in/check-out, process payments, and ensure a positive guest experience.~Reservations: Handle bookings, manage arrivals, and follow up on cancellations.~Compliance & Maintenance: Update checklists, inspect property, and manage maintenance requests.~Administrative Tasks: Process invoices, reconcile accounts, and assist with month-end closing.~Local Engagement: Stay informed on local events to enhance guest experiences.~Promotional Content: Create and manage promotional content for the park’s Facebook page.I ensure smooth operations at Lakeside Cove RV Park, providing exceptional service and maintaining an engaging online presence.VIRTUAL ASSISTANT AT ELEVATE COTE D'IVORE~Project Management: Assist in preparing and organizing promotional materials and project documentation.~Timeline Monitoring: Track project timelines and milestones, report discrepancies, and recommend improvements.~Reporting: Compile and prepare regular progress reports for the Lead Virtual Assistant and stakeholders.~Meetings & Updates: Participate in project meetings, provide detailed updates on task completions, and outline upcoming plans.~Strategic Support: Help implement project strategies to drive growth and achieve objectives.I contribute to the success of Elevate Côte d'Ivoire by ensuring effective project management, timely reporting, and strategic support.

Content Management: Posting content on Linkedin and Facebook according to a meticulously planned social media calendar, ensuring timely and relevant updates.Strategic Planning: Proactively planning content ahead of time to align with marketing objectives and seasonal trends.Visual Design: Designing new images and creatively editing existing ones to maintain a fresh and engaging visual presence.Analytics and Optimization: Monitoring performance metrics to evaluate the effectiveness of posts and campaigns, and making data-driven adjustments to optimize results.Brand Consistency: Ensuring that all social media content adheres to our brand guidelines and maintains a consistent voice and style.

• Analyze and redesign website contents on a UENI platform• Enhance email response efficiency by 40% through redirecting a formal email address.• Identify potential clients by creating customer personas for targeted marketing strategies.• Increase brand visibility and acquire new clients by launching a LinkedIn, Facebook, and Twitter campaign.• Optimize data-driven decision-making with a 10% improvement in spreadsheet organization.• Manage administrative duties, including appointment setting, calendar management, and document preparation.

Maintained a 90% accuracy rate in outpatient and inpatient coding, processing about 100 medical charts daily to meet coding standards.Specialized in outpatient coding, accurately coding for a variety of medical cases at a pace of 60 charts per day.Handled inpatient intricacies, achieving 90% accuracy while coding an average of 40 charts daily for complex cases.Used virtual platforms and EHR systems to review about 70 medical records daily for outpatient and inpatient coding, reducing payment delays and denials by 20%Collaborated seamlessly with healthcare teams of 20 individuals, both coders and physicians, promptly addressing daily queries, and achieving 90% accuracy in outpatient and inpatient coding across all specialties.

Engaged persuasively with 120 to 200 customers daily through various channels, including phone calls, face-to-face meetings, email, and social mediaDemonstrated exceptional communication skills, addressing and resolving customer concerns, resulting in a remarkable 10% increase in salesExceeded sales quotas, attaining an average of 5% above target each quarter

Forged deep connections with customers, fostered trust, and loyalty, and boosted customer loyalty by 15%Addressed and resolved complex concerns and improved customer satisfaction by 10%Earned a promotion to lead a customer service team of 25 individuals after 4months of employmentDirected and motivated teams to achieve sales success by sharing best practices, offering training, setting a positive example, and boosting team unity and performance by 18% quarterly