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1 phone found area 888
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Gloria Brooks is listed as Customer Service, Team Building at Smart Start, Inc., a company with 429 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at hom.org, phone signal with area code 888, and a matched LinkedIn profile for Gloria Brooks.
Gloria Brooks previously worked as Collections Specialist at Smart Start, Inc. and Collections Account Specialist at Citi.
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AeroLeads found 1 current-domain work email signal for Gloria Brooks. Compare company email patterns before reaching out.
Possible rewritten summary:As a Collections Specialist at Smart Start, I leverage my 17+ years of experience in collections to provide excellent customer service, team building, and payment programs. I am passionate about helping customers find solutions that suit their needs and circumstances, while maintaining a high level of professionalism and integrity. I also train, develop, and mentor new hires, sharing my knowledge and best practices with them.In my previous role as a Collections Account Specialist at Citi, I completed more than 600 inbound/outbound calls per week in a frenetic collections environment. I worked with customers to assist them with deferments, loan modifications, and challenging auto loans. I used multiple techniques to increase payment conversion rates, such as rapport building, active listening, negotiation, and persuasion. I also assisted my manager with Citi Client First\Debt Restructure software programs, and was selected by the management team for the Apprenticeship Program. I left Citi in October 2017, after nine years of service.
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A career timeline built from the work history available for this profile.
- Strategic Communications Trailblazer: Revolutionized call handling by managing 800+ weekly calls, shattering company records with a 40% increase in efficiency and effectiveness.- Revenue Transformation Leader: Instrumental in skyrocketing department revenue by 25% within just six months, through innovative approaches and groundbreaking negotiation.
Dallas/Fort Worth Area
- Elite Performance and Efficiency Expert: Dominated department rankings, securing the top spot for money collection in 2016 and clinching 'Top Collector' accolades in 10 out of 12 months.- High-Stakes Communication Specialist: Masterfully managed over 800 calls weekly, setting a new gold standard for resilience and productivity in high-tension.
Dallas/Fort Worth Area
- Client-Centric Payment Strategist: Innovated customer-focused payment solutions, leading to an 80 improvement in payment regularity and customer satisfaction.- Turnaround Expert for Complex Cases: Masterfully navigated high-risk auto loan collections, converting 90-day delinquencies into success stories with a 70% resolution rate.- Conversion Rate.
Other employees you can reach at smartstartinc.com. View company contacts for 429 employees →
Lourdes Palacios
Colleague at Smart Start, Inc.Fort Worth, Texas, United States, United States
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Kathleen Warner
Colleague at Smart Start, Inc.Rochester, New York, United States, United States
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Jacob Harding
Colleague at Smart Start, Inc.Greenville, North Carolina, United States, United States
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Alanh Sanichanh
Colleague at Smart Start, Inc.Dallas-Fort Worth Metroplex, United States
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Sabrina Fraga
Colleague at Smart Start, Inc.Grand Prairie, Texas, United States, United States
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Christopher Cruz
Colleague at Smart Start, Inc.Greater Houston, United States
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Chris Davis
Colleague at Smart Start, Inc.Dallas-Fort Worth Metroplex, United States
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Joseph Brush
Colleague at Smart Start, Inc.Nashville Metropolitan Area, United States
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Jerrett Lynch
Colleague at Smart Start, Inc.Milton, Florida, United States, United States
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Derrick Carriker
Colleague at Smart Start, Inc.Beaumont-Port Arthur Area, United States
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Quick answers generated from the profile data available on this page.
Gloria Brooks works for Smart Start, Inc..
Gloria Brooks is listed as Customer Service, Team Building at Smart Start, Inc..
AeroLeads has found 1 work email signal at @hom.org for Gloria Brooks at Smart Start, Inc..
AeroLeads has found 1 phone signal(s) with area code 888 for Gloria Brooks at Smart Start, Inc..
Gloria Brooks is based in Dallas, Texas, United States while working with Smart Start, Inc..
Gloria Brooks has worked for Smart Start, Inc. and Citi.
Gloria Brooks's colleagues at Smart Start, Inc. include Lourdes Palacios, Kathleen Warner, Jacob Harding, Alanh Sanichanh, and Sabrina Fraga.
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