• Provide best in class customer service and operation arrangements for Japan, Korea, New Zealand, USA, China, Taiwan’s OEM & Distributors.• Team management in daily basis of Customer service and Operation Department • Order book management, OTIF delivery arrangement, overdue and payment management etc• Provide critical insight to the long terms development of Supply chain management division (Customer service and operation modules)• Process improvement project implementation… Show more • Provide best in class customer service and operation arrangements for Japan, Korea, New Zealand, USA, China, Taiwan’s OEM & Distributors.• Team management in daily basis of Customer service and Operation Department • Order book management, OTIF delivery arrangement, overdue and payment management etc• Provide critical insight to the long terms development of Supply chain management division (Customer service and operation modules)• Process improvement project implementation and as a coaching leader• Internal ISO auditor role• Prepare appropriate training plan to staff’s development align with company’s future development, build the people then build the business• work seamlessly with local and overseas stake holders to achieve company goals Show less

• Successful set up of Hong Kong logistic and distribution department and contributing to deliver the export worldwide markets stretch sales target. • Establish consistent procedure and streamline process flow for newly created logistics and distribution department in Hong Kong sourcing office• Liaise with export sales team, 3 PL warehouse service provider, supplier, customer and forwarders to ensure smooth daily operations and dispatch all export picks on time in full

• Ensure consistent procedure and streamline work flow for newly created Asia Customer Service Department in Hong Kong• Provide best in class account servicing for Global Licensee & Distributors in Asia Pacific Region• Managing daily operations related to ordering, logistics, shipment consolidation, payment status, Letter of Credit management, complaints handling, stock check and inventory control• Collaborating with cross functional teams to achieve company’s sales… Show more • Ensure consistent procedure and streamline work flow for newly created Asia Customer Service Department in Hong Kong• Provide best in class account servicing for Global Licensee & Distributors in Asia Pacific Region• Managing daily operations related to ordering, logistics, shipment consolidation, payment status, Letter of Credit management, complaints handling, stock check and inventory control• Collaborating with cross functional teams to achieve company’s sales target• Sales forecasting and data analysis for assigned Key accounts• Assisting the International Sales Conference & Fashion Shows held in Hong Kong • Coaching new staff for account servicing and SAP system knowledge• Instant translation among Cantonese, Mandarin, English and Japanese• Managing the swing ticket and care label for Japan, Korea and Europe client Show less

• Respond to customer's call and e-request, process and follow up customer's orders, quotations, samples, complaints , delivery arrangements, SGS report submission, RMA and replacement, rescheduling and inventory control • Develop and manage customer & distributors relationship with Key accounts managers throughout South East Asia• Promote company products, offer suitable products and applications solutions• Provide support to Global Salas's force, Marketing and Business Management… Show more • Respond to customer's call and e-request, process and follow up customer's orders, quotations, samples, complaints , delivery arrangements, SGS report submission, RMA and replacement, rescheduling and inventory control • Develop and manage customer & distributors relationship with Key accounts managers throughout South East Asia• Promote company products, offer suitable products and applications solutions• Provide support to Global Salas's force, Marketing and Business Management Teams Show less

• Performing procurement activities for Japan customers and coordination between customers, suppliers and branch office for electronics appliances, railway, aerospace, automotive and software systems• Operational management from RFQ, submit quotations, order management, L/C handling, delivery arrangement , invoice and forecasting, AP/AR management • Sales administration including editing Headquarters report, sales budgeting and forecasting, updating Group Policy

• Provide pre and after sales service to Japanese clients in HK. Mainly focused in Shipment for export worldwide • Act as communication bridge between Japanese management and local staffs to smooth the operations