Gloria Mccoy Email & Phone Number

United States

Oakland And Roseville, Ca

Provided round-the-clock care for seriously ill family member, including medication management.Assistance with activities of daily living.Coordinating in-home therapies, services and therapeutic recreation.Reconciliation of monthly Explanation of Benefits.

Oakland, California

Fremont, Ca

Provided assistance to the employees regarding their Benefits Programs,including 401K, Flexible Spending Accounts and Commuter Benefits.Resolved benefit eligibility and claims issues via the broker and insurance vendors.Reconciled the weekly payroll benefit deductions and monthly vendor reconciliations.Processed high volume of Healthcare enrollments during the Open Enrollment campaign. Supported the Benefits Administrator with ongoing Health and Welfare plans special projects.

San Francisco Bay Area

Managed and evaluated U.S. benefit programs including medical, dental, vision, disability, flexible spending accounts and partnering with the broker and external vendors. Partnered with the payroll department and or employees to ensure proper benefits deductions or payments are made on a timely basis.

Walnut Creek, Ca

Provide benefits support in a high volume member services center via telephone, HRIS and the intranet, to an average 50+ members each day.Investigate and resolve Health and Welfare benefit issues for active, COBRA, and Retired UFCW members.Determine member eligibility for benefit and claim resolutions working closely with third - party vendors.Act as liaison between members and Human Resources Department regarding sick leave medical claims, RX eligibility, and accounting issues.Online member record management and retention.

Oakland, Ca

Performed professional benefits work for AC Transit's Health and Welfare Division and other related duties as required.Advised and counseled active employees, retirees, surviving spouses or domestic partners on availablehealth benefits plans.Analyzed and resolved complex member claims issues. Entered status and leave of absence changes via the HRIS portal.Initiated, complied, calculated, and processed adjustments and manual payments.Conducted annual open enrollment workshops and presentations.

Emeryville , Ca

Served as first point of contact for all benefits policies and HR related inquires.Process personnel action notices, HR separations, new hire paperwork, and reference checks.Coordinated and administered domestic and international new hire on-boarding processes and orientations.Submitted weekly new hire and termination notifications.Organized, audited, and maintained employee personnel and benefits files.Designed a firm-wide benefits enrollment form that streamlined the annual open enrollment process.

Walnut Creek, Ca

Served as first point of contact for all benefits and employee relations functions.Processed change of statuses, leave of absence, State Disability, and Workers Compensation matters.Conducted new - hire orientations and exit interviews.Coordinated data equity between SAP and vendor systems.

Hayward, Ca

Served as primary benefits contact for team members at stores, distribution centers and headquarters.Interacted with payroll to resolve compensation related issues, payroll deductions, and manual payments.Coordinated the annual open enrollment and merit increases campaigns.Provided guidance and counsel to managers and directors throughout the organization to resolve team members issues.Processed unemployment claims,benefit exception reports, change of status and leave of absence benefit payments.