Gloria Singleton Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina Area

Relationship Building, Social Capital and Liaison with the following organizations: - Mecklenburg County Department of Social Services- Dr. Bilon, Optometrist- Dress for Success- Alexander Apartment Homes- Booth Gardens/Poplar Apartments- Charlotte Housing Authority Responsibilities:- Determine clients' care by assessing program goals and needs;- Develop, monitor, and evaluate program goals; document clients' progress; - Determine clients' need for medical, psycho-social, and psychiatric evaluations after reviewing therapist evaluations, treatment objectives, and plans;- Establish program goals by setting weekly or bi-weekly meetings to coordinate services being provided- Arrange resources, including transportation and escort, if necessary- Monitor cases by verifying clients' attendance, observe and evaluate commitment and responses, advocate for needed services and entitlements, obtain additional resources, intervene in crises, and provide personal mentorship and support- Maintain clients' records by reviewing case notes; logging events and progress- Communicate clients' progress by reporting results and obstacles to the team, the director and family- Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.- Improve participants' program results by studying, evaluating, and re-designing processes, implement changes as needed for successful completion of the program and their personal goals- Improve financial status by identifying financial barriers, developing a plan to reduce barriers- Provide monthly data reports analyzing outcomes for each participant for the quarterly and annual reports

Charlotte, North Carolina Area

Relationship Builder and Contact for the following organizations:Mecklenburg County Health Department - To serve our population with TB Screens and HIV/AIDS TestingFind the Cure - To serve our population with free breast examsMecklenburg County Department of Transportation - Provide Free Bus Passes for EmploymentBehavioral Health Center - Medication Management for each clientManage and maintain all aspects of 120-Bed Substance Abuse Facility with Case Management for each resident.Maintain all scheduling and appointments required by State LawIn charge of making the schedule and providing transportation for residents.Hire and supervise all Facility Technicians. In charge of time sheets, employee evaluations.In charge of transitioning residents from our facility into safe residential facilities to continue in their goals of maintaining and becoming productive citizens of society.Assist in research of jobs, obtaining a cell phone, seeing who may be qualified for Medicaid or other medical services.

Assess mental status of individual callers and determine the appropriate course of actionSchedule 100+ follow-up appointments for adults, children and adolescents from Emergency RoomExplain prescribed medications to each patient on an as needed basisAnswer incoming calls for the main call center line - which exceeds 18,721callers monthlyAccomplishments:Established procedures for job, which was a newly created positionTrained seven call center associates on effectively scheduling client appointments and additional job proceduresDeveloped excellent rapport with all outside customers, i.e. Hope Haven, Dove's Nest, Detox, to encourage patients to follow through with their appointmentsIncreased referral business from various non-profit, substance abuse and homeless sheltersIncreased appointment show rate from 30% to 90%Awarded several employee recognition lettersEstablished a rapport with numerous community-based agencies to ensure excellent communication for our patients needs while in compliance with HIPPA laws and regulations

Provided excellent customer service with inbound and outbound calls to provide customer retentionEstablished online brokerage accounts for PCG, ISG, FCC financial advisors and customersOversaw all facets of online account maintenance and troubleshooting online issuesAccomplishments:Trained all new staff on telephone etiquette, policies and procedures and telephone usageTrained all customers on the navigation of new internet procedures to utilize their accountsReceived four Associate of the Month awards for the WSD Brokerage/Web Access Online

Assumed responsibilities of executive assistant to the office of the presidentAccomplishments: Coordinated activities for an 80-person team of associatesMeeting planning and appointment setting for executive vice president of marketingManaged conferences and maintained correspondence for senior vice president of online channel development and their direct reports * Created marketing presentations * Maintained monthly merit increases for 80 associates

Managed employment training such as job coaching and Dress for Success incentivesVisited Fortune 500 companies to solicit new businessTested all new applicants and processed employment applicationsInterviewed potential candidates for cashier, material handler and hospitality positions

Learned system navigation tools for gas and electric customers in ChicagoSystem coding and operations for making payment arrangements, taking paymentsDispatching technicians to homes for energy repairs and installationsAccomplishments:Trained new hires to navigate through system approximately 25 employees per classTrained new hires on Customer Service EtiquetteTrained new hires for Quality Assurance assessments

Trained all staff on office automation and new documentation maintenanceResearched and reported commission and income for financial advisorsProcessed and retrieved all billing transactions such as: journal of securities, trade confirmations and monthly statementsMaintained accurate client information, broker production and investment reportsAccomplishments:Office automation, created file system, reduced paper files by 50%Accounting - input of all data for payable and receivable using Quick Books software

Managed compensation reports for 86 full-time employeesCompiled and maintained daily call data for regional telephone banking call directoryAccomplishments: Green Belt Project Team Coordinator - 800# Conversion ProjectHired and interviewed all staff which included the technical team and associates to complete projectTrained all staff on procedures necessary to reduce the magnitude of 800# numbers being used across the bank lines, i.e. Credit Card, Telephone Banking, Coordinated activities for a 14-person team of associates including calendar management, meeting planning and business travel for two Senior Vice Presidents and their team

Assumed responsibilities of executive assistant to the office of the presidentAccomplishments: Coordinated activities for an 80-person team of associatesMeeting planning and appointment setting for executive vice president of marketingManaged conferences and maintained correspondence for senior vice president of online channel development and their direct reports * Created marketing presentations * Maintained monthly merit increases for 80 associates

Bachelor Of Science Degree, Registered Nursing/Registered Nurse, A

Certified Nursing Aide I - NC Registry #395926

Registered Nursing/Registered Nurse, A

Completed the last two pre-requisites needed to obtain get into Nursing School. Anatomy & Physiology - Ready to take on the TEAS Exam!

Registered Nursing/Registered Nurse