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Versatile IT Integration Project Manager with track record of leading teams and workgroups to develop and implement new capabilities by collaborating with Business and IT leadership, external vendors and strategic partners to analyze problems, identify requirements, and deliver solutions. Extensive experience with project management, systems implementation, process improvement, business requirements analysis, and organizational change. Recognized as thought leader in field of business requirements and Software Development Life Cycle (SDLC) processes. Strong background in compliance and regulatory adherence with knowledge of health care industry trends. Areas of expertise include: * Resource and Project Management * Business Process Improvement * Developing/Documenting Business Requirements * Risk Analysis/Mitigation * Change Leadership * Operational Readiness Planning * Training Development and Delivery * Staff Development
Acosta Sales & Marketing
View- Website:
- acosta.com
- Employees:
- 11311
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Business Relationship ManagerAcosta Sales & Marketing Apr 2013 - PresentJacksonville, Florida AreaProvide consultative services and IT portfolio management for internal business channel partners. Assist business leadership with identifying and scoping capability and process improvement initiatives. Oversee lifecycle of approved projects, with a focus on user readiness and communication.
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Senior Manager, Business IntegrationFlorida Blue (Blue Cross Blue Shield Of Florida) 2007 - 2012Provided oversight and guidance to both IT and business teams involved in capability development and process improvement initiatives throughout the software development life cycle process (SDLC) to ensure quality requirements, regulatory adherence, comprehensive user testing and operational readiness. -
Sdlc Process Definition Group LeadFlorida Blue (Blue Cross Blue Shield Of Florida) 2005 - 2012This was a voluntary, thought leadership/SME role within the SDLC governance team, executed concurrently with my formal HR roles during this timeframe. Served as IT Business Requirements and Deployment PDG Lead. Improved IT cycle time and quality by defining and continuously improving SDLC processes, standards, templates and tools (e.g., standard and Agile workflows, Model Audit Rule, NExMo and integration with other methodolgies, such as RUP and Project Management Methodology).
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Business Analyst/Project ManagerFlorida Blue (Blue Cross Blue Shield Of Florida) 2000 - 2007Performed both business analysis and project management activities during customer-facing work phases of capability development and process improvement initiatives to analyze/document processes and develop requirements, test plans and user readiness materials.
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Business AnalystBlue Shield Of California 1999 - 2000Consulted with end users and subject matters experts to develop process documentation, data conversion requirements, testing and training materials during first release of new enterprise-wide claims processing system (Diamond). -
Director Of Credit And Customer AccountingPackard Bell Nec 1989 - 1998Directed customer financial service activities for personal computer manufacturer during exponential growth of consumer market sales. Managed risk and financial relationships with mass merchant retail customers. Re-engineered area processes (credit, collection, A/R posting, dispute research/resolution, freight claims recovery and records retention) prior to implementing new enterprise operating system. Developed automated tools to manage evolving B2B technologies and increasing transaction volume from major customers.
Frequently Asked Questions about Gloria Smith
What company does Gloria Smith work for?
Gloria Smith works for Acosta Sales & Marketing
What is Gloria Smith's role at the current company?
Gloria Smith's current role is IT Business Integration Manager / Project Manager.
What is Gloria Smith's email address?
Gloria Smith's email address is ph****@****ail.com
What is Gloria Smith's direct phone number?
Gloria Smith's direct phone number is +190478*****
What are some of Gloria Smith's interests?
Gloria Smith has interest in Football, Grandkids, Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, Food.
Who are Gloria Smith's colleagues?
Gloria Smith's colleagues are Greg Dillon, Mary Nordsletten, Sarah Smith, Domingo Dejesus, Jameson Rodgers, Lisa Mcclelland, Rosie Yarborough.
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Gloria Smith
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