Gloria Smith Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio

• Design, build and deliver robust Tableau, SAP Business Objects, and other BI solutions in support of business and corporate performance goals.
• Monitor BI analytics and feedback, improving engagement through training, issue resolution, and system enhancements.
• Analyze and transform complex business needs into functional and technical requirements, consolidating multiple data sources, and delivering efficient and effective BI solutions.
• Collaborate with cross functional teams utilizing agile, waterfall, and rapid application development methodologies.

Cleveland, Ohio Area

• Prioritized and coordinated development life cycle including maintaining backlog, analyzing and documenting business requirements, creating test scripts, conducting QA/UA testing, project delivery and ongoing.
• Developed strategy and executed enhancements, improving online experience, driving online sales, and reducing servicing costs.
• Coordinated with cross-functional teams in IT, Product Management, Marketing, Legal, and Compliance meeting project timelines and managing budgets.
• Facilitated the development of user stories to meet secured application regulatory requirements while maintaining user experience.
• Managed online account origination process and doubled online shopping cart completion rates.
• Negotiated vendor contracts and monitored ongoing relationships, ensuring partners met or exceeded service levels.

• Managed online product development in multiple capacities including analysis/prioritization, business requirements, QA testing, and implementation with experience in agile and waterfall project management.
• Successfully implemented multiple projects to produce revenue and improve client experience while managing expenses.
• Developed copy for marketing materials, brochures and internal communications.
• Coordinated with IT, contact centers and third party providers to resolve online banking issues and facilitate changes.
• Successfully implemented merger/acquisition and related online conversion of acquired clients. Performed gap analysis between services and identified conversion plan to minimize client impact.