Gloria Smith

Gloria Smith Email and Phone Number

Data Visualization and Analytics Manager at Brookfield Properties @ Brookfield Properties
Gloria Smith's Location
Cleveland, Ohio, United States, United States
Gloria Smith's Contact Details
About Gloria Smith

-Results-driven professional with extensive dashboard development and visualization experience across multiple systems.-Data analytics manager with exceptional analytical and problem-solving capabilities. -Experienced product owner and analyst in the software development life cycle utilizing agile and waterfall methodologies.

Gloria Smith's Current Company Details
Brookfield Properties

Brookfield Properties

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Data Visualization and Analytics Manager at Brookfield Properties
Gloria Smith Work Experience Details
  • Brookfield Properties
    Data Visualization And Analytics Manager
    Brookfield Properties Jan 2023 - Present
    Cleveland, Ohio, United States
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  • Brookfield Properties
    Data Visualization And Analytics Lead
    Brookfield Properties Apr 2020 - Present
    Cleveland, Ohio, United States
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  • Brookfield Properties
    Bi Data Analyst/Lead
    Brookfield Properties Dec 2013 - Mar 2020
    Cleveland, Ohio
    •Design, build and deliver robust Tableau, SAP Business Objects, and other BI solutions in support of business and corporate performance goals.•Monitor BI analytics and feedback, improving engagement through training, issue resolution, and system enhancements.•Analyze and transform complex business needs into functional and technical requirements, consolidating multiple data sources, and delivering efficient and effective BI solutions.•Collaborate with cross functional teams utilizing agile, waterfall, and rapid application development methodologies.
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  • Keybank
    Digital Product Owner
    Keybank Jan 2005 - Jun 2013
    Cleveland, Ohio Area
    •Prioritized and coordinated development life cycle including maintaining backlog, analyzing and documenting business requirements, creating test scripts, conducting QA/UA testing, project delivery and ongoing maintenance for over 100 successful implementations. •Developed strategy and executed enhancements, improving online experience, driving online sales, and reducing servicing costs.•Coordinated with cross-functional teams in IT, Product Management, Marketing, Legal, and Compliance meeting project timelines and managing budgets.•Facilitated the development of user stories to meet secured application regulatory requirements while maintaining user experience.•Managed online account origination process and doubled online shopping cart completion rates.•Negotiated vendor contracts and monitored ongoing relationships, ensuring partners met or exceeded service levels.•Monitored and analyzed website analytics such as product and conversion metrics, driving site and process improvements.•Managed outbound transactional email and implemented smart marketing within email program to increase client acquisition.•Partnered with vendors and Marketing in ongoing optimization of paid search and display campaigns. •Conducted competitor reviews, industry research, usability sessions, SME interviews and client surveys in the development of business requirements•Partnered with IT project manager and stakeholders to identify critical dates for requirements, testing schedules and implementations in order to meet project timelines.
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  • Keybank
    Online Banking Product Manager
    Keybank 1999 - 2005
    •Managed online product development in multiple capacities including analysis/prioritization, business requirements, QA testing, and implementation with experience in agile and waterfall project management.•Successfully implemented multiple projects to produce revenue and improve client experience while managing expenses.•Developed copy for marketing materials, brochures and internal communications.•Coordinated with IT, contact centers and third party providers to resolve online banking issues and facilitate changes.•Successfully implemented merger/acquisition and related online conversion of acquired clients. Performed gap analysis between services and identified conversion plan to minimize client impact.
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Gloria Smith Skills

Banking Process Improvement Strategy Management Relationship Management Financial Services Leadership Cross Functional Team Leadership Project Management Analysis Business Analysis Retail Banking E Commerce Analytics Competitive Analysis Vendor Management Web Analytics Sdlc Marketing Customer Experience Digital Marketing Risk Management Agile Methodologies Commercial Banking Credit Customer Acquisition Credit Cards User Acceptance Testing Business Requirements Business Process Improvement Sales Omniture Sap Businessobjects Data Visualization Data Analysis Tableau Business Intelligence Digital Strategy Channel Optimization Customer Engagement Outbound Email Strategy Execution Test Cases Performance Reporting Omniture Web Analytics Customer Retention Business Intelligence Dashboard

Gloria Smith Education Details

Frequently Asked Questions about Gloria Smith

What company does Gloria Smith work for?

Gloria Smith works for Brookfield Properties

What is Gloria Smith's role at the current company?

Gloria Smith's current role is Data Visualization and Analytics Manager at Brookfield Properties.

What is Gloria Smith's email address?

Gloria Smith's email address is gl****@****ank.com

What is Gloria Smith's direct phone number?

Gloria Smith's direct phone number is +144091*****

What schools did Gloria Smith attend?

Gloria Smith attended Baldwin-Wallace College.

What skills is Gloria Smith known for?

Gloria Smith has skills like Banking, Process Improvement, Strategy, Management, Relationship Management, Financial Services, Leadership, Cross Functional Team Leadership, Project Management, Analysis, Business Analysis, Retail Banking.

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