Gloria Banks, Mba, Pmp, Prosci-Certified Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Columbus, Ohio, US

• Support the Learning Dept with the launch of the first OhioHealth Learning Week by providing education sessions on managing personal change.
• Review internal systems and organize training plans to address areas in need of improvement for the various clinical & non-clinical depts such as Quality & Patient Safety, Information Systems Project Management Office.
• Develop metrics derived from raw company data to track improvements in organizational efficiency.Quality & Affordability projects Change Management Support:
• Partnered with the LPO to facilitate a multi-day event to develop a case for change and the continued rollout of LPN integration throughout the system.
• Provide additional change management support for LPN Care Models Program including developing care-site specific change plans, leader toolkits, change education resources, and consulting/coaching for project leadership.
• Build an emergency resource site on SharePoint to promote associate and provider well-being.

Columbus, Ohio, US

• Responsible for building an approach and delivering end to-end change management support, including communication plan, impact, sponsor, risk and resistance analysis of 80+ portfolio projects comprised of product.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Produced detailed and relevant reports for use in making business decisions.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.Accomplishments:
• Drove 20% of the portfolio's OCM efforts to 85% or higher adoption rates
• Tracked training and provided sustainment planning for large efforts (>$5M) relating to the U.S Department of Labor

• Responsible for the operations framework, SOPs, and subcontract procurement for a remote team of consultants operating offices in 4 countries, specializing in business development strategy, sales and marketing.
• Defined clear targets and objectives and communicated to other team members.
• Helped 30+ small businesses and international corporations succeed by using disciplined and measurable processes that address the business challenges they face within their internal operations and external marketplaces
• Assisted clients with developing customer acquisition and retention approaches that take into consideration the customer's environment, culture, market conditions, and competitive landscape.

Washington, DC, US

• Responsible for developing and executing high-impact outreach initiatives to spark enrollment from low-income students in post-secondary institutions.
• Analyzed databases of compiled demographics, multiple income and education disparity studies and program metrics for federal TRIO programs to best engage students, administrators and institutions at the national, state.
• Managed daily business functions of multiple projects, including risk management and financial projections.Achievements:
• Helped to secured over $65M in funding for 10 programs in 3 states, providing education counselling and empowerment services to over 9000 college-bound students.

• Responsible for branding, marketing, communications and PR strategies.
• Contributed a modern and engaging vision for the corporate brand, rooted in data, outreach, and impeccable regulatory compliance.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.Achievements:
• Introduced direct marketing strategies and process improvements that grew of the company's client base by 50% over 2 years and a 50% reduction in budget expenditures.
• Envisioned and helped to develop the company's SEO-driven web/social media branding and overall online presence.

Bridgeton, Missouri, US

Consultative Advisement | Community-Oriented Initiatives | Federal Grant Management & Regulatory/Policy Compliance | Ambassadorship | Educational Service Management

St. Louis, Missouri, US

Property Management | Sales, Support & Service | Internal/External Collaboration | Achieving Corporate Objectives | Tax Credit Housing (LIHTC) Section 42 Compliance

Delivery/Planning of Education | Collaboration with Administrators | Assessment & Evaluation

Literacy, ESL, & STEM Learning Programs| Establishing Centers of Excellent | Government & International Relations (Bahamas & US) |Adult Ed & Training

Master Of Business Administration (Mba), International Business

Bachelor'S Degree, Interdepartmental- Economics, Political Science, & Spanish