Gloria Gcwabe Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

• Managed travel groups account and made sure all client services and operations on grounds runs efficiently. Delegated work load to other team of Independent travel consultants.
• Increased customer satisfaction by 80% as I utilized best renowned excellent service providers.
• Participated in suppliers educational throughout Southern Africa and gained valuable in-depth knowledge of our travel product.
• Marketed own business to repeat clients and gave special offers on their return. Utilized social media platforms to show case our products.
• Planned itineraries to suite the client’s needs, making sure that the clients get the best valuable and cost effective itinerary which has value for money. Upselling and advising our clients best available options and.
• Exceeded the target budget by 30% or more monthly by offering the best service on excursions thus increased the frequency of transactions per customer by recognising repeat guests/clients and offer a repeat value pack.

City Of Johannesburg, Gauteng, South Africa

• Prepared Brochure Costings for agent accounts on a yearly basis. This served as a great tool to market and maximise sales up to 10% yearly. Handled FIT bookings so efficiently thereafter promoted to Groups department.
• Maintained good business relationships and kept communications with our guests, local guides and management as effective as possible.
• Inbound travel consultant responsible for South Africa, Botswana, Nambia, Zambia, Zimbabwe and North Island. Extensive traveling as part of Educational to be able to understand and know the product we are selling a lot.
• Recommended alternative properties that will best suite the clients and are within Wilderness Safaris standard.
• Communicated effectively within the teams to ensure client’s expectations are being met.
• Updated bookings in systems wish and tourplan. Confirming of all services with suppliers and sending out correct vouchers. Making sure that client documents i.e., Itinerary, vouchers, e-tickets, Wilderness air tickets.

City Of Johannesburg, Gauteng, South Africa

• Assisted in yield management, reported to the yield manager for review and adjustments.
• Handled bookings for management and local South African socialites and other well known citizens travelling to camps. Cleared space for beds in the system by chasing for provisional and making sure bookings are.
• Advocated all the cancelled filed and follow through to check if there were not penalties liable, and where cancellation penalties needs to be wavered, liaise with management to see if cancellation fees can be reduced.
• Assessed and checked all the bookings that are due for deposits and full payment. Follow up with the agent where necessary and pulling all services reports in advance and make sure all the guests in that list are still.

Nelspruit, Mpumalanga, South Africa

• Organized and managed stock control systems and handles for weekly reports for management review for any discrepancies.
• Upselling and advising our clients best available rates and specials that are currently on the market.
• Exceeded the target budget by increasing the numbers of clients, increasing on the average transaction size by offering more options on sales, increasing the frequency of transactions per customer by recognising repeat.
• Checked in and checked out FIT and Group guests on arrival and departure and ensuring that vouchers are corresponding with the balance due at all times.
• Ensured customer care is highly efficient at all times by following up on clients for any complaints, compliments and special occasions that need to be attended.
• Ensuredall guests sign the indemnity form at all times and that all their needs are met whilst at the lodge.

Rustenburg, North-West, South Africa

• Areas of Responsibilities
• Operations Control and Industrial Relations
• Cabanas Hotel - Food and Beverage
• Sun City Hotel - Hotel Finance, Reservations and Group Functions
• Palace Hotel - Rooms Division Assisted and received exposure in some of the world class events and functions hosted by Sun City These included Tupperware, Nedbank Golf Challenge, Kora Awards and Miss SA 2000

Pc 102L, Professional Skills

Commercial Fundamental, Business/Commerce, General

Pc 101L, Life Skills

Bcompt, Accounting And Finance

Course not completed, only studied for the first two years modules.

National Diploma Hospitality Management, Accounting And Business/Management