Gloria Jones Email & Phone Number

Plano, Texas, United States

United States

Played a key role in a successful migration from AX to D365.Conducted comprehensive D365 training sessions.Provided efficient support, resolving user queries.Proactively addressed user issues, enhancing system reliability.Managed test specifications and delivered internal documentation.Collaborated with leaders on strategic initiatives.Optimized user efficiency through security role and functional area configurations.Served as a Salesforce Admin for the commercial team.

United States

Proactively addressed escalations in D365 Finance & Operations.Conducted in-depth SQL database analysis for credit card transactions.Efficiently managed trade agreements and optimized POS sales processes.Engaged clients through training and support, driving revenue growth.

Plano, Texas, United States

Planned, prioritized, and balanced own work assignments, identifying feasible work management approaches that address required activities and timelines.Created dashboard for weekly/monthly tasks and products. Created how to guides to assist in efficiently completing dashboards or reports in ServiceNow.Created IPAC tracker for CORs contracts for easier tracking of contracts. Generated operating plans for for a clear 1 year objective.Presented data to CIO on fiscal year budget.

Washington, District Of Columbia, United States

Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Password change requests in 365 admin portal and locally.Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management.Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard.Actively listened to requests, confirming full understandings before addressing concerns.

Plano, Texas, United States

Installation, setup, testing and troubleshooting of hardware (POS, Kiosks, PCs, Tablets, Card Readers, Printers, etc.) and software.Maintenance of documentation and procedures for installed products. Provided hands on support for attraction network infrastructure including both data and storage networks. IS asset management. Oversaw daily performance of computer systems and immediately responded to escalated issues to keep network up and running.Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Wrote policy, procedure and manuals governing internal IT use.Installation, setup, testing and troubleshooting of hardware (POS, Kiosks, PCs, Tablets, Card Readers, Printers, etc.) and software.Maintenance of documentation and procedures for installed products. Provided hands on support for attraction network infrastructure including both data and storage networks. IS asset management. Oversaw daily performance of computer systems and immediately responded to escalated issues to keep network up and running.Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Wrote policy, procedure and manuals governing internal IT use.Coordinated IT operations activities to deliver smooth flow of daily business needs. Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

Dallas/Fort Worth Area

Administer world class maintenance, exchange, repair, refurbish equipment, or complete installation on IBM and non-IBM systems.Account management.Problem determination for servers, desktops, and laptops.Discontinuance and relocation for IBM and non-IBM systems.

Buena Park, Ca

Managed telephone and in-person support to over 150 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. Install and perform minor repairs to hardware, software, or peripheral equipment.Complied with maintenance protocols to ensure systems are secure and ready for users.Directed major hardware or software problems to vendors for service.Maintained records of IT assets inventory and when needed create documentation of procedures.Educated and trained users in proper use of equipment and software.

San Dimas, Ca

Setup Great Clips Franchisees on the ADP Aline Tip program.Handled inbound and outbound calls and communication through email on daily basis.Ran salon Data for weekly reports with Access and Excel.Assisted with after hour Level one tech support for clients.

Buena Park, Ca

Troubleshoot photo lab equipment, open service tickets for emergency situations, and provide customer service.

Carrollton, Tx

Provided Level 1 IT assistance for our WAH group.Managed escalated calls in response to customer request to speak to the agent’s supervisor.Managed agent calls, facilitated agent development toward self-sufficiency through guidance on applicable resources. Guidance on applicable resources.

Master Of Science - Ms, Analytics, 3.8

Activities and Societies: National Society of Leadership and Success

Master’S Degree, Management Information Systems, General, 3.5

Bachelor’S Degree, Information Technology, 3.24

Associate'S Degree, Information Technology, 3.4