* As Head Trainer, Learning & Development Team, our training sessions are meticulously planned by our trainers and are designed in a manner geared toward the maximization of efficiency, from classroom service delivery programs for schools, to character development programs for employees of companies, to talent management for business owners and employers.* As Lead Strategist, Digital Marketing Team, our cutting edge digital business solutions give our customers the needed edge to compete and win in the digital space. * As Team Lead, Business Development Team, our focus is first on the customer, while we engage both customer intervention and retention initiatives to continually boost customer acquisition, customer satisfaction and increased revenue.

• Ensuring effective customer service delivery to every walk-in and online customer, with a by-your-side customer service approach.• Driving revenue generating events, through customer intervention and retention programs.• Training every customer facing front end employee on customer satisfaction ethics, managing different customer types and versatility of product knowledge on a weekly basis.• Submitting reviews of customer feedback reports and sales reports, to top management for customer experience analysis, product integration and staff key performance index [KPI].