- Developing a truly global travel program for fortune 500 companies and multinationals in Sub Saharan Africa.- Managing a portfolio of over 50 clients with business presence in 10 or more countries.- Acquiring new clients from across different markets and with an average travel spend of $500,000 to $5,000,000 from prospecting to negotiating, deal closure to key account management.- Preparing business winning proposals/technical proposals, RFQs, RFPs, and BOQs for bids and tenders.- Attending industry-wide events, networking with industry leaders and seizing opportunities for business collaborations.- Co-managing with the Regional Sales Manager, a team of 10 Sales & Program Managers.

- Deliver expert insights via phone consultations and surveys- Contribute to GLG events: meetings, conferences, teleconferences, and webcasts- Collaborate on strategic projects, driving business growth through research and analysis

- Lead technology sales and business growth teams across West Africa, driving strategic growth and market expansion.- Develop global partnerships, introducing innovative technologies to emerging and established markets.- Manage and mentor remote talent, fostering collaborative excellence.- Analyze markets, identifying opportunities and informing business strategies.- Drive business growth through tailored sales and revenue strategies.

- Spearheaded business, sales, and training teams to achieve 100% performance of cloud-based IaaS/PaaS/SaaS and mobile-first solutions, enhancing user experience and driving profitability through market share growth across subsidiaries.- Fostered strategic relationships with investors, partners, and prospective clients to identify business needs and deliver tailored solutions.- Developed and upsold white-label and non-white-label solutions, recommending cutting-edge software/cloud solutions across various business sectors.- Built and nurtured ecosystem partnerships to drive business growth and expansion.

- Built and managed a community of savvy investors, driving smart investment decisions through CredPal's high-yield portfolios.- Led a pioneering initiative expanding credit access and wealth creation for African income-earners.- Developed and executed investor acquisition and retention strategies.- Provided bespoke investment advice and portfolio optimization.- Advanced CredPal's financial inclusion agenda, bridging credit gaps in African markets.

- Enhanced trade finance policy frameworks and onboarding processes for qualified leads.- Developed risk mitigation models in collaboration with EEB's sales team for SQLs and MQLs.- Provided technical trade finance expertise, ensuring seamless transaction execution.

- Spearheaded a high-performing team of business managers, investment bankers, financial analysts, and junior associates, driving excellence in business research, investment portfolio management, and customer experience.- Provided strategic guidance and mentorship to direct reports, including first-line managers and supervisors.- Drove workforce planning initiatives, including: - Talent acquisition and recruitment planning - Leadership development programs - Diversity, equity, and inclusion strategies - Growth opportunities and succession planning - Performance enhancement and employee retention- Fostered a culture of innovation, collaboration, and continuous improvement.

- Spearheaded multi-channel marketing efforts, leveraging digital, retail, and event marketing to drive sales growth.- Developed and executed comprehensive marketing strategies, integrating social media across all channels.- Led social media strategy, content creation, and project execution, enhancing brand presence.- Implemented inbound and outbound sales campaigns across social media platforms and partner events.- Conducted daily market monitoring and evaluation of social media marketing channels.- Managed customer engagement and feedback channels, ensuring exceptional customer experience.

- Spearheaded digital marketing and sales campaigns across West Africa, driving business growth and expansion.- Successfully managed end-to-end sales and marketing processes, from content creation to customer engagement.- Introduced company products to key markets in Nigeria, Togo, Ghana, and Benin Republic, capturing 30% market share in Nigeria's confectionery sector.- Achieved remarkable distribution network growth, partnering with 55 distributors across 17 states nationwide within one year.

- Coordinated exceptional customer service delivery, ensuring satisfaction for walk-in and online customers through personalized support.- Developed and executed revenue-generating initiatives through targeted customer intervention and retention programs.- Trained customer-facing staff on customer satisfaction ethics, product knowledge, and effective customer management techniques.- Analyzed customer feedback and sales reports, providing actionable insights to top management for customer experience enhancement, product integration, and staff performance evaluation.Key Responsibilities:- Customer Service Delivery Management- Sales and Revenue Growth- Customer Retention and Intervention- Employee Training and Development- Customer Feedback Analysis- Sales Report Analysis- Staff Performance Evaluation

- Delivered exceptional customer experiences through first-time resolutions of inquiries, complaints, and requests, driving customer satisfaction.- Championed customer-centric approach, shifting from process-driven to "by-your-side" support.- Effectively managed customer complaints and requests using REMEDY, TABS 7.0, MINSAT, AVAYA, and SADM.- Consistently resolved issues for 4,000+ customers monthly, showcasing expertise in problem-solving and customer management.- Contributed to telemarketing success with the Outbound Team, generating ₦4 million daily and ₦100 million monthly.- Awarded "Best WOW Agent of the Year 2013/2014" for outstanding performance in customer satisfaction.- Recognized as "Best Agent of the Month" in Quality Delivery severally.Key Responsibilities:- Customer Service Delivery- Complaint Resolution- Request Management- Telemarketing- Customer Relationship Management- Problem-Solving- Quality Delivery

- Provided comprehensive support to students, ensuring seamless exam registrations, timetable management, and personalized study plans.- Offered expert counseling services, addressing crisis situations such as academic anxiety, personal struggles, and emotional distress.- Co-developed and facilitated study skills workshops, focusing on: - Effective note-taking strategies - Examination anxiety management - Test preparation techniques - Time management skills- Served as primary point of contact at the helpdesk, resolving student queries efficiently.