Micheal Brown Email & Phone Number

Sub-Saharan Africa

- Developing a truly global travel program for fortune 500 companies and multinationals in Sub Saharan Africa.- Managing a portfolio of over 50 clients with business presence in 10 or more countries.- Acquiring new clients from across different markets and with an average travel spend of $500,000 to $5,000,000 from prospecting to negotiating, deal closure to key account management.- Preparing business winning proposals/technical proposals, RFQs, RFPs, and BOQs for bids and tenders.- Attending industry-wide events, networking with industry leaders and seizing opportunities for business collaborations.- Co-managing with the Regional Sales Manager, a team of 10 Sales & Program Managers.

- Deliver expert insights via phone consultations and surveys- Contribute to GLG events: meetings, conferences, teleconferences, and webcasts- Collaborate on strategic projects, driving business growth through research and analysis

Nigeria

- Lead technology sales and business growth teams across West Africa, driving strategic growth and market expansion.- Develop global partnerships, introducing innovative technologies to emerging and established markets.- Manage and mentor remote talent, fostering collaborative excellence.- Analyze markets, identifying opportunities and informing business strategies.- Drive business growth through tailored sales and revenue strategies.

Nigeria

- Spearheaded business, sales, and training teams to achieve 100% performance of cloud-based IaaS/PaaS/SaaS and mobile-first solutions, enhancing user experience and driving profitability through market share growth across subsidiaries.- Fostered strategic relationships with investors, partners, and prospective clients to identify business needs and deliver tailored solutions.- Developed and upsold white-label and non-white-label solutions, recommending cutting-edge software/cloud solutions across various business sectors.- Built and nurtured ecosystem partnerships to drive business growth and expansion.

- Built and managed a community of savvy investors, driving smart investment decisions through CredPal's high-yield portfolios.- Led a pioneering initiative expanding credit access and wealth creation for African income-earners.- Developed and executed investor acquisition and retention strategies.- Provided bespoke investment advice and portfolio optimization.- Advanced CredPal's financial inclusion agenda, bridging credit gaps in African markets.

- Enhanced trade finance policy frameworks and onboarding processes for qualified leads.- Developed risk mitigation models in collaboration with EEB's sales team for SQLs and MQLs.- Provided technical trade finance expertise, ensuring seamless transaction execution.

Lagos, Nigeria

- Spearheaded a high-performing team of business managers, investment bankers, financial analysts, and junior associates, driving excellence in business research, investment portfolio management, and customer experience.- Provided strategic guidance and mentorship to direct reports, including first-line managers and supervisors.- Drove workforce planning initiatives, including: - Talent acquisition and recruitment planning - Leadership development programs - Diversity, equity, and inclusion strategies - Growth opportunities and succession planning - Performance enhancement and employee retention- Fostered a culture of innovation, collaboration, and continuous improvement.

Nigeria

- Spearheaded multi-channel marketing efforts, leveraging digital, retail, and event marketing to drive sales growth.- Developed and executed comprehensive marketing strategies, integrating social media across all channels.- Led social media strategy, content creation, and project execution, enhancing brand presence.- Implemented inbound and outbound sales campaigns across social media platforms and partner events.- Conducted daily market monitoring and evaluation of social media marketing channels.- Managed customer engagement and feedback channels, ensuring exceptional customer experience.

Lagos

- Spearheaded digital marketing and sales campaigns across West Africa, driving business growth and expansion.- Successfully managed end-to-end sales and marketing processes, from content creation to customer engagement.- Introduced company products to key markets in Nigeria, Togo, Ghana, and Benin Republic, capturing 30% market share in Nigeria's confectionery sector.- Achieved remarkable distribution network growth, partnering with 55 distributors across 17 states nationwide within one year.

The Expo Centre, Adeola Odeku

- Coordinated exceptional customer service delivery, ensuring satisfaction for walk-in and online customers through personalized support.- Developed and executed revenue-generating initiatives through targeted customer intervention and retention programs.- Trained customer-facing staff on customer satisfaction ethics, product knowledge, and effective customer management techniques.- Analyzed customer feedback and sales reports, providing actionable insights to top management for customer experience enhancement, product integration, and staff performance evaluation.Key Responsibilities:- Customer Service Delivery Management- Sales and Revenue Growth- Customer Retention and Intervention- Employee Training and Development- Customer Feedback Analysis- Sales Report Analysis- Staff Performance Evaluation

Ibadan, Oyo State

- Delivered exceptional customer experiences through first-time resolutions of inquiries, complaints, and requests, driving customer satisfaction.- Championed customer-centric approach, shifting from process-driven to "by-your-side" support.- Effectively managed customer complaints and requests using REMEDY, TABS 7.0, MINSAT, AVAYA, and SADM.- Consistently resolved issues for 4,000+ customers monthly, showcasing expertise in problem-solving and customer management.- Contributed to telemarketing success with the Outbound Team, generating ₦4 million daily and ₦100 million monthly.- Awarded "Best WOW Agent of the Year 2013/2014" for outstanding performance in customer satisfaction.- Recognized as "Best Agent of the Month" in Quality Delivery severally.Key Responsibilities:- Customer Service Delivery- Complaint Resolution- Request Management- Telemarketing- Customer Relationship Management- Problem-Solving- Quality Delivery

Lagos State, Nigeria

- Provided comprehensive support to students, ensuring seamless exam registrations, timetable management, and personalized study plans.- Offered expert counseling services, addressing crisis situations such as academic anxiety, personal struggles, and emotional distress.- Co-developed and facilitated study skills workshops, focusing on: - Effective note-taking strategies - Examination anxiety management - Test preparation techniques - Time management skills- Served as primary point of contact at the helpdesk, resolving student queries efficiently.

Associate'S Degree, Business Administration And Management, General

Certificate, Product Management

Understanding the role of Product Managers (PM) as a product or range of products Mini-CEO.

Executive Mba, Innovation, Growth & Digital Execution – Techniques For Building Category-King Companies

Certificate, Wealth Management

Introduction to Wealth Management

Certificate In Esg (Environmental, Social, And Governance), Organizational Leadership

Critical Thinking, Business Administration And Management, General

Certificate In Effective Customer Service, People Philosophy

Activities and Societies: Team Focus, Customer at heart, and people philosophy.

Higher Diploma, Organizational Leadership, Distinction

Activities and Societies: People Leadership & Ethics. Basic Certificate Course Leadership Certificate Course Leadership Diploma.

Professional Diploma, Customer Service

Activities and Societies: Customer focus, Customer loyalty, Product branding, and Customer Satisfaction group discussions and trainings.