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Andy Glover is listed as Senior Leader I Voice of the Customer I Transformational Change I Audience & Brand Builder at Twinkl Educational Publishing, a company with 464 employees, based in Fleet, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andy Glover.
Andy Glover previously worked as Head of Customer Experience at Twinkl Educational Publishing and Head of Marketing & Communications at Fusion Lifestyle. Andy Glover holds 2:1 Bsc. Hons, Managerial & Administrative Studies, Specialism In Marketing from Aston University.
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I’m a customer focused, emotionally intelligent leader, experienced in delivering transformational and cultural change. My career covers customer experience, customer service, customer insight, digital transformation, marketing, branding, strategy, communications and training.Today I have four main components to my career: ▶︎ Teamship. My leadership style embodies empowerment, coaching, creativity and a belief and trust in people. When you create the right environment the team deliver and grow. For customer service this is the flexibility and empowerment to be kind and fair, in creative environments it's a safe place to have ideas and be brave, it's suppliers who are partners.▶︎ Driving change through customer insight. Delivering best in sector NPS across two different sectors; Vodafone Retail and Places Leisure. Managing and introducing Voice of the Customer Programmes, aligned to a customer centric mindset has enabled me to improve countless customer experiences, both digital and physical, introduce new technology and change policies and procedures.▶︎ Customer Service. I’ve managed and led three different Customer Service teams in my career, spanning different sectors and disciplines, retail stores, call centres, client success in a B2B environment, and Head Office Customer Service covering customer escalations, data control, CEO complaints, site support and outsourcing. This includes setting up a Customer Service team from scratch at Places Leisure, with responsibility for the service ethos and systems across 100 centres.▶︎ Building and Engaging with Audiences. My career has been spent working in, and in close conjunction with marketing teams, for a global brand, a bespoke supplier and leading 20 strong teams. I've grown audiences; conducting a 30,000-response customer survey during lockdown, building an internal comms audience of 3,500 colleagues from a 6,500 workforce, doubling a LinkedIn audience from 3,000 to 6,000 through content alone and led a marcomms and service team managing a 100-centre estate, creating central and local content across a brand new CRM system, 180 social media accounts with 300,000 followers alongside all B2C and B2B channels.Specialties & skills: Senior Leader I Customer Centric I Customer Insight I Digital Transformation I B2B and B2C Marcomms I Transformational Change I Creativity & Brand I Customer Service I Omni-channel
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Twinkl is a global educational publisher and solution provider, used extensively by educators and parents across the UK and America, as well as in over 190 countries and territories around the world.A member of the Senior Leadership Team, leading and strategy creation across three teams.TwinklCares - our global 24/7 Customer Service teamCustomer Experience.
Dartford, England, United Kingdom
Fusion Lifestyle is a charity dedicated to getting the nation active, working in partnership with local authorities. The Fusion estate is a 40 strong estate, the majority are leisure centres and also includes six iconic, heritage venues, including Newcastle City Baths, Brockwell Lido and Cleveland Pools.MarketingLaunched 10 days for £10 Spring Campaign.
Camberley, England, United Kingdom
Places Leisure are a social enterprise with a £150m turnover, building and managing 100 leisure centres in partnership with 30 local authority partners. Centres welcome over 50 million visitors per year, supported by 6,500 colleagues. Part of Places for People; the UK’s leading Social Enterprise.Marketing, Customer Experience and Comms lead on Senior.
Camberley, England, United Kingdom
Customer Experience and Communications lead on Senior Leadership teamProcured, launched and managed all customer listening; survey, reviews, social media, frontline feedback, on-site/web feedback and mystery shopping. This included two lockdown research projects delivering insight on activity levels, and propensity to return, with 30,000 and 20,000.
Newbury, England, United Kingdom
Immedia are a boutique audio visual supplier, specialising in live in store radio, streaming and in-store visual marketing.Account manager for Superdrug, Lloyds TSB, Top Shop Top Man, Subway and BT Openreach. Managed the roll-out and installations for clients and handover to the client service team which I managed.
Newbury, England, United Kingdom
Project Manager within a team delivering a £30m transformation of the Pay As You Go portfolio. Managed a technology project across multiple internal teams to ensure retail systems allowed new products and services to be applied to SIM card and handsets in real time. Successfully integrated a number of complex legacy systems into one Epos front end. Project.
Newbury, England, United Kingdom
Supplier Management: managed a £750k customer experience budget covering suppliers of Mystery Shop and Real-time surveys. Deployed first NPS measure into retail stores and subsequently project managed the move of all retail real time measures into centralised Customer View project to realise significant cost savings. As a Project Manager I managed a cross.
Other employees you can reach at twinkl.co.uk. View company contacts for 464 employees →
Dimitris Giannakidis
Colleague at Twinkl Educational PublishingThessaloniki, Central Macedonia, Greece, Greece
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Katie Sinnott
Colleague at Twinkl Educational PublishingGreater Sheffield Area, United Kingdom
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Nicoleta Felea
Colleague at Twinkl Educational PublishingIaşi, Romania, Romania
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Beth Penycate
Colleague at Twinkl Educational PublishingGreater Sheffield Area, United Kingdom
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Rebecca Masters
Colleague at Twinkl Educational PublishingGreater Sheffield Area, United Kingdom
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Sehr Rashid
Colleague at Twinkl Educational PublishingSheffield, England, United Kingdom, United Kingdom
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Adrian Silla
Colleague at Twinkl Educational PublishingImus, Calabarzon, Philippines, Philippines
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Katherine Thomas
Colleague at Twinkl Educational PublishingBristol, England, United Kingdom, United Kingdom
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Calum Smith
Colleague at Twinkl Educational PublishingUnited Kingdom, United Kingdom
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Alfidah (Fifie) Said Dietrich
Colleague at Twinkl Educational PublishingJohor Bahru, Johore, Malaysia, Malaysia
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Quick answers generated from the profile data available on this page.
Andy Glover works for Twinkl Educational Publishing.
Andy Glover is listed as Senior Leader I Voice of the Customer I Transformational Change I Audience & Brand Builder at Twinkl Educational Publishing.
Andy Glover is based in Fleet, England, United Kingdom while working with Twinkl Educational Publishing.
Andy Glover has worked for Twinkl Educational Publishing, Fusion Lifestyle, Places Leisure, Immedia Broadcasting, and Vodafone.
Andy Glover's colleagues at Twinkl Educational Publishing include Dimitris Giannakidis, Katie Sinnott, Nicoleta Felea, Beth Penycate, and Rebecca Masters.
You can use AeroLeads to view verified contact signals for Andy Glover at Twinkl Educational Publishing, including work email, phone, and LinkedIn data when available.
Andy Glover holds 2:1 Bsc. Hons, Managerial & Administrative Studies, Specialism In Marketing from Aston University.
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