Gabriel Low Email & Phone Number

Singapore

Singapore

Singapore

Singapore

- Provide onsite and remote business application support across a wide spectrum of functionality, especially finance and operations. - Advise clients on solutions to complex workflows. - Develop a proposal for new Swarm Support Process detailing team structure, individual roles & responsibility and worked closely with regional managers to implement the new process globally. This saw over 50% improvements across all KPIs in the first two months.- Introduced a new Queue Bash Process to help new analysts build knowledge and solve issues faster. - Develop Product Documentation in our Knowledge Base. - Perform in the capacity of a content reviewer for the APAC region to review Knowledge Base articles created by the APAC office. - Introduced new initiatives to improve processes within the Educational Services Team.

Singapore

Involved in the successful delivery of an e-Service platform. The platform aims to shift current paper-based process to a digitalised workflow. The implementation includes content management, content recognition, and workflows to perform information verification.Enterprise Content Management System Team▪ Conduct process mapping workshops with Process Owners from several divisions within the organisation to identify potential opportunities for digitization.▪ Map business processes, as-is and to-be.▪ Design content repository solution for all documents within the organisation. It includes configurations and taxonomy.▪ Perform content sizing and forecasting to determine repository storage requirement.Case Management System Team▪ Gather and translate user requirements into user stories and acceptance criteria.▪ Design UI and screen flows as part of rapid prototyping for client presentation.▪ Develop functional design specifications.▪ Perform sprint planning – user stories to be developed, sprint velocity based on man-days.▪ Organise and run stand-up sessions as part of Agile methodology.▪ Prepare weekly status reports and Sprint reports.▪ Create test scenarios and perform testing for SIT & UAT.

Singapore

Unilever- Created communication materials for dissemination to employees within Unilever’s organisation - Created analysis template for global change managers to analyse user feedback

Singapore

Jurong Town Corporation- Re-format and write Functional Design Specifications for developers and client sign-off- Designed and created communication materials for change management

Singapore

Jurong Town Corporation- Wrote UI Guidelines draft for developers and end users sign-off- Created animation video and other communication materials for change management- Created excel dashboards for project managers to track project status

Beijing City, China

- Analysed and proposed changes to user interface to improve the parent login function.- Designed the algorithm and assisted in the development of a multi-intelligence schedulingsub-system to personalize content scheduling for the parents’ report.

Bachelor Of Science - Bs (Merit), Management Information Systems, General

Activities and Societies: SMU Extremist - Trekking TeamSMU Scholars’ Programme Top 3 finalist in “The World in 2015 Prediction”.

Diploma In Mobile Business Solutions (Merit), Information Technology

Activities and Societies: Ideawerkz - Vice President, Rugby - Team MemberIDA Gold Medal and Prize CISCO Prize The Christieara Programme.