Glynn Smith Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Clients: Laneway International College & MCI Solutions Analysed the organisational requirements and usage of Student Management System (WiseNet) andtransitioned the client to Salesforce to improve operational efficiencies and system complexity;Reduced IT and communications spend by approximately 20% through the re-design of internal systems architecture, system hardware and leveraging API technologies;Rationalised system usage and IT budgets in line with revised corporate strategy;Analysed the organisational requirements and integration of Student Management System (Axcelerate) and Learning Management System (Moodle).

Sydney Area, Australia

Analysed the organisational requirements and usage of Student Management System (WiseNet) and transitioned the client to Salesforce to improve operational efficiencies and system complexity; Reduced IT and communications spend by approximately 20% through the redesign of internal systems architecture, system hardware and leveraging API technologies; Rationalised system usage and IT budgets in line with revised corporate strategy.Setup and maintained Salesforce standard objects and custom objects, user roles, security profiles and workflow rules;Ensured data integrity through the appropriate use of loading and exporting tools such as Data Loader, Created and updated users, reports and dashboards for management visibility, while integrating applications to Salesforce accounts such as Breadwinner for Xero, ContactWorld for Salesforce, Linkedin Sales Navigator and Pardot;Performed user & administration training sessions for clients to utilize Salesforce for internal stakeholders at MCI;Managed multiple sandbox environments;Managed ongoing technical support requests and administrative needs of users via JIRA Service Helpdesk; Monitored MCI adoption rates and responded as needed providing them with training sessions, communication and documentation;Configured and maintained enterprise level applications across multiple departments at MCI including the Student Management System (WiseNet) and Learning Management Systems (Moodle).

Sydney, Australia

Motivated and coached team members to reach their KPIs;Managed allocated team of administration staff including on-site training and management of employee’s performance; Implemented and coordinated business processes on a daily basis; Designed and implemented several Moodle courses used at students at MCI; Developed process documentation for administrative tasks;Audited and identified issues with Student Management System/Learning Management Systems; Established effective working relationships with leaders and higher management; Provided leadership advice to MCI staff.

Sydney, Australia

Implemented and actioned relevant stages of the MCI Student Engagement Program;Actively contacted each student individually to schedule and complete various events and milestones;Recorded progress in the company Student Management System;Assisted students in navigating difficult situations throughout the course of the semester; Provided a supportive, non-judgemental peer relationship to students at MCI Institute;Assisted students to analyse problems and think their way to the best solution;Mentor and coached enrolled students to actively progress and complete their course;Communicated with students and staff members to resolve issues and attended to student enquiries;Report student progress to the relevant parties;Provided guidance to students to help them become an independent learners.

Sydney, Australia

Year 8-10 Geography Year 9-10 Commerce Worked with various ability-level student classes in years 8-10 in subject areas of Commerce and Geography;Developed excellent rapport with students and staff;Differentiated learning of students by adapting to all grade levels, conducting NSW quality teaching and maintaining a comfortable and safe learning environment for students;Responsible for maintaining, updating and collaborating with staff members to develop improved and continually reviewed stage 4 & 5 teaching programs. Developed effective and engaging lessons which applied various teaching strategies; Responsible for a pastoral care group of twenty five Year 7 students and coordinated various sporting and other school events; Effectively integrated ICT in the classroom to enhance teaching pedagogy and help students understand the lesson content;Communicated with parents, teachers and executive teachers on the progress of students.

Provided technical support to all staff at Oxford Falls Grammar School and assist management staff with system administration duties;Operated support help desk in line with company policy, providing staff with advice on a range of information technology problems;Classroom support for emergency troubleshooting and resolution of IT problems that are disrupting learning;Maintenance of online learning environments;Created and maintain knowledge base articles on a range of IT problems for both technical staff and teaching/support services;Maintained and servicing of hardware attached to company’s network (laptops, desktops, projectors, cisco access points) including problem diagnosis, installation, configuration and preventative maintenance; Provided systems administration functions such as add and remove user accounts, backup programs, configure and troubleshoot user settings;Deployment and configuration of Standard Operating Environment (SOE) on over 200 school devices;Basic network configuration – Cisco hardware configuration and Windows operating systems.

Graduate Diploma, Secondary Education And Teaching

Certificate Iv Training And Assessment, Business Administration And Management

Bachelor'S Degree, International Business