I’m a customer-focused professional with a diverse background across the fitness industry, direct-to-consumer (D2C) businesses, and pharmaceuticals. I’ve worked closely with clients to build strong, value-driven relationships, improve customer retention, and deliver exceptional customer experiences by understanding their needs and aligning solutions to meet them.My experience includes managing client success for fitness tech solutions, helping over 200 clients achieve their health and wellness goals through personalized plans. At Fit Engineers, I increased average order values by 4x and drove lead-to-customer conversion rates to 16%, enhancing customer satisfaction and long-term engagement. In the pharmaceutical sector, I led cross-functional teams to streamline processes, optimize operations, and deliver significant cost savings, further developing my problem-solving and client-facing skills.Outside of work, I enjoy staying active and cooking myself some delicious dishes :)