Director Of Product
Current📌In this role, I excel as the voice of future product development for stakeholders, clientele, and across five departments. Additionally, you will find me:📌 Forming go-to-market strategies, developing and presenting value-revealing new product introductions aligned with customer pain points. 📌 Delivering focused support to 200+ partners with diverse end-user groups of 50-10k. 📌 Contributing to advancing and conserving client satisfaction ratings of 95%+, including pioneering the development of a product that impacted 30% of the total customer base.Integrations & Integrated Relationships Manager 01/2021 – 10/2021Customer Success Manager 12/2018 – 01/2021 Regularly you will/would find me owning these daily workflows:📌Analysis of customer and competitive market trends to inform product design and road mapping for future development cycles.📌 Functioning as a primary resource regarding current or prospective WorkBright API usage and throughout technical conversations amidst the sales closing process. 📌 Heightening customer success and experiences via bug prioritization, technical and security assistance, and advisory.📌 Collaborations with executive leadership to form documentation, collect R&D, and bolster stakeholder relations.