Kristel Hanson Email & Phone Number

Boulder, Colorado, United States

*Develop and Implement Customer Enablement Strategies: Lead the development and execution of comprehensive customer enablement strategies to drive product or service adoption and usage, ensuring alignment with organizational goals. Implementation Strategy and Managed Services Strategy*Create and Deliver Training Programs: Oversee the creation and delivery of customer training initiatives, including webinars, documentation, and instructional videos, to enhance customer understanding and engagement.*Analyze Adoption Data and Optimize Initiatives: Monitor and analyze customer adoption metrics to identify trends and areas for improvement, refining enablement strategies to maximize impact.*Provide Leadership and Support to Teams: Offer strategic guidance and resources to internal teams, ensuring they have the tools, training, and alignment needed to effectively support product or service delivery and customer success.*Foster Cross-Departmental Collaboration: Promote collaboration across departments, ensuring teams are well-equipped to address both customer and business needs while maintaining a unified approach to enablement.*Evaluate and Enhance Enablement Programs: Continuously assess the effectiveness of customer enablement programs, making data-driven adjustments to improve outcomes and customer satisfaction.*Engage with Key Customers: Cultivate relationships with key customers to gather feedback and insights, leveraging this input to refine and inform future enablement strategies.*Lead and Mentor the Customer Enablement Team: Lead a team of customer enablement specialists, providing coaching and mentorship to drive success in customer adoption and usage goals while fostering a high-performance culture.

Colorado, United States

Collaborate with development, customer, and product teams to prioritize the delivery of customer product requests. Provide direct leadership and guidance to the Customer Education and Implementation team, acting as a positive role model, mentor, and team advocate.• Streamlined onboarding processes, reducing the timeline from 14 to 5 days, leading to improved cross-functional efficiency and a seamless customer experience.• Developed and executed diverse training programs, including a unique New Broker Training that saw a 60% uptake from new customers.• Established critical performance metrics and KPIs, enhancing team accountability and enabling transparent progress tracking with executive leadership.• Built and lead an Enablement team of 15, consisting of trainers, technical support and implementation specialists to support substantial customer growth.• Oversaw implementation processes supporting a 500% monthly increase in new customer launches, managing growth from 20 to 130 new customers per month• Reported directly to the SVP, Customer Experience and represented the Enablement team to senior leadership.

Denver, Colorado, United States

Regularly consulted franchise owners on RE/MAX and industry-related technology in relation to onboarding, recruiting and retention tools, and best practices. Conducted needs assessments of franchise owners, agents, and current training resources to identify skills or knowledge gaps needing to be addressed and then filled those gaps.• Consulted stakeholders on technology integration, specifically focusing on onboarding, recruiting, and retention tools, while conducting comprehensive needs assessments to identify and address skill or knowledge gaps.• Designed dynamic, evolving training curriculums, ensuring consistent messaging and practical business applications, and developed engaging educational resources, such as live and virtual presentations, handouts, videos, and online quizzes.• Orchestrated and delivered diverse presentations and training sessions, both live and online, while adjusting the tone to fit the audience segment, including a regionally targeted "Road Show" training that achieved a 20% attendance rate.

Remote

Oversaw the expansion and growth of key brand and agency accounts. Served as the product expert “from the customer’s point of view,” creating and delivering interactive and engaging customer training.• Managed and fostered the growth of essential client and agency portfolios, acting as the primary product specialist and delivering interactive training modules.• Conceived and facilitated industry-related webinars, shedding light on new product improvements and facilitating seamless customer integrations.• Collaborated with the Customer Support Unit, supplying and updating vital platform data in the Knowledge Center to cater to daily customer inquiries.• Achieved quarterly revenue targets as part of team responsibilities, thereby contributing to the company's financial objectives, while successfully meeting key performance indicators related to customer adoption and product engagement.

Longmont, Co

Ensured assigned staff met the timelines and quality needs of the customer while adhering to established policies and procedures. Identified annual team and individual goals, supporting accomplishments through coaching and mentoring subordinates to achieve quality performance.• Promoted employee development by establishing performance measures that encourage employees to excel.• Participated in the development of strategies to attract and retain talent to achieve established goals and objectives.• Ensured all metric reports are completed accurately and according to designated timelines.• Provided status reports of assigned projects to include analysis of risks with the project and recommended solutions.• Functioned as the lead trainer for web-based seminars for external customers and maintained external customer training materials.

Longmont, Co

Designed and led complete training of products and services on-site with Fortune 500 companies. Managed and led a group of technical trainers. Lead trainer for web-based seminars for external and internal customers.• Authored, designed, and maintained external customer training materials.• Designed and implemented an extensive, interactive training program for new employees. • Designed, developed, and maintained online training modules. • Assisted in the company-wide online Learning Management System (LMS) migration. Managed the LMS for 1,100 employees.• Facilitated monthly and quarterly executive training, mentored and trained new technical trainers, and led internal soft skills training. Continuously followed quality standards to accurately train new and existing employees (ISO)• Developed and implemented a customer training program that decreased the training days 40% and saved the company over $6400/customer. • Supported the training of Insights Discovery tools companywide.

Longmont, Co

Lead a team of individuals to present quarterly goals to a group of 200 employees, including directors and management.• Designated to spear head the 2010 ISO quality control documentation team.• Trained and mentored new employees following strict quality standards (ISO)• Designed and implemented new report templates.• Managed the Master Street Address Guide for county officials.• Researched and resolved all errors in Service Order Processing and No Record Found incidents in a timely manner, to ensure all 9-1-1 calls flow with the correct data. Documented all 9-1-1 situations to meet legal requirements.

Greater Minneapolis-St. Paul Area

• Set-up and maintained forecasting inventory systems for a multi-million dollar corporation• Accessed Target corporate information systems to establish and maintain reports to track promotional calendars, sales history and current product inventory• Tracked current year spending and balanced to the budget by constant analysis• Conducted meetings with Sales/ Marketing teams to track current inventory, promotional inventory and marketing programs performances• Established working relationships with team members nationwide• Managed and analyzed marketing program statistics for the budget