-Managed tour requests with buyers and coordinated scheduling them with listing agents through the Get Your Nest App, MLS, and Showing Time.-Arrived at the property being viewed early to open the lockbox with the Supra eKey App and prepare the home.-Gave buyers a tour of the property, finding answers to any questions they have about it, and secured the home.-Used the MLS to search for and recommend other properties to tour, based on the buyer’s personalized criteria.

-Prospected and nurtured relationships with potential buyers through the CRM FollowUp Boss. -Created customized property searches for clients on the MLS and Ylopo, based on their preferences and price range, managing and updating regularly.-Helped get potential buyers prequalified with a lender to better understand their purchasing power and take the first step toward buying their new home. -Attended meetings and webinars daily to deepen knowledge of topics such as contract writing, communication management, and market conditions.

-Solely managed all scheduling, correspondence, insurance claims, medical records, accounts receivable, invoices and bookkeeping - while assisting an average of 30 in-person patients with checking out, creating/presenting treatment plans, setting up payment plans and helping patients apply for third-party financing. -Reduced aging claims from an average of 150+ days to under 30 days. Resolved $70,000+ worth of past-due claims while creating and sending an average of 30 new claims per day, with appropriate documentation for each service code submitted. -Reconciled 3 years and 3,000+ patient accounts to verify accuracy to completion and roughly 40 patient accounts daily as claims became finalized. Wrote off about 400 older accounts reducing anticipated AR by about $20,000. -Sent an average of 40 invoices and past-due statements daily, including a personalized breakdown of the balance’s origin including the explanations of benefits (EOBs) received from the applicable insurance company. -Collected roughly $30,000 from patients with past-due accounts. Created spreadsheets to track balances due and attempts to collect.-Co-lead morning meetings with the doctor/owner, synthesizing data from several platforms to present a holistic update to the team. Assessed daily, weekly, and monthly goals, as well as addressed personal team goals to give the best service possible to each individual patient seen. -Found and interviewed potential hires. Managed the temporary staffing for all positions, when necessary. Trained 2 new front office employees, assisted in training 3 back office employees, virtually trained 4 remote third-party support staff, and taught over 20 temporary staff members. -Created a new front office handbook, designing several spreadsheets to track various office operations, and implementing a software to allow payment reminders to be automatically sent to patients via text with the ability to pay their balance online.

-Orchestrated and supervised daily workflow to accomplish various daily goals alongside larger, seasonal projects. Considered each staff member’s unique abilities and areas for improvements when delegating tasks or training new employees. Trained a total of 6 employees. -Utilized Excel to create and manage the schedule for two satellite booths and verify all aspects of operations such as event details, staffing, inventory, profit, and payroll generating an additional $500 - $3000 per month.-Attended monthly keyholder meetings with the owner. Assessed sales trends, anticipated inventory challenges, employee evaluations, and more.In charge of store aesthetics, i.e. sign making, product staging, window display updates, and social media marketing to draw awareness to ongoing sales, new products, and seasonal deals.