The role of Fleet Manager is responsible for pro-actively managing and reviewing the portfolio of clients allocated and further seeking opportunities to maximise business renewal and organic growth.• Proactively manage the portfolio of clients allocated• Purchase corporate fleet vehicles, including attaining quotes from dealerships, financing, submitting purchase orders and organising delivery• Maintain vehicle registration across the different state and territory jurisdictions, for all managed vehicles• Manage fleet financing, insurance and maintenance through chosen suppliers• Continually acquire knowledge on new and updated products, policies and procedures• Ensure client contractual obligations and KPI’s are met and exceeded• Seek opportunities to up-sell extra products and services to clients• Timely and accurate reporting• Support a structured client visitation program

Working within a large team of Customer Service Assistants in a high volume contact centre, my role included providing expert technical assistance and accurate advice to customers and clients over a seven day roster.Key requirements for this role are displaying a consistent work ethic and positive nature within a team environment. Demonstrating strong communication skills, effective questioning technique and fault diagnosis skills with the ability to empathise whilst remaining tactful under pressure.

• Client Liaison• Timely and accurate client reporting• Monitoring daily staff procedures and tasks• Competent in handling a wide range of technical enquiries and escalated customer complaints• Managing information and data from clients• Accurate fault diagnosis skills, case management, database management, network maintenance and various other tasks

Working in conjunction with the Store Manager my role included managing inventory, purchasing and maintaining stock levels, providing technical advice to staff and monitoring the productivity of an automotive workshop, specialising in 4WD, Trailers and Hayman Reese Towbars & Accessories.Key requirements for this role were maintaining and regulating store stock levels, supporting the store manager and supervising workshop workflow, promoting a professional workshop, and increasing the sales volume to trade and retail customers alike.Other key areas of responsibility were customer service, including quoting, invoicing and complaint resolution. Staff recruitment and training with new products, mechanical repairs and warranty claim procedures.• Supported the branch at management level• Dealing with all customers in a professional manner • Effective ability to diagnose motor vehicles accurately• Provided support and training to automotive technicians