Ganesh M. Email & Phone Number

Seasoned IT Manager with 17+ years of IT expertise across many regions and specialties. Project management, integration management, and cyber security are my primary areas of expertise. I've had leadership positions like Manager, Team Lead, and IMO/PMO. I am currently employed at ConnectWise as a Manager - Partner Success. I supervise a team of technical partner success managers responsible for ConnectWise Remote Monitoring, Backup & Disaster Recovery, and Cyber Security Solutions. My role guarantees ConnectWise's low-touch and strategic partners (customers) success through partner education, adoption, and expansion. I also deal with partner escalations to help them maintain their product health status and work closely with product development, service delivery, sales and account management, engineers, and key internal stakeholders ensuring partner retention, growth, and positive customer experience. PMP-certified Project Manager with in-depth knowledge and expertise in Project and Program Management and Governance, IT Service Management Operations, and Client Services Management. Handled multiple partner-facing and internal projects through successful completion using traditional water-fall and agile methodologies.