Muhammad Mustafa Email & Phone Number

Karāchi, Sindh, Pakistan

As IT support in charge of supporting end user technologies, including desktop, printers, devices and - Provided Windows/Mac desktop support.- Git Lab, Git Hub, CI-CD pipelines, and Git Lab Helpdesk 1st level support- Level 1/2 End User and Remote Desktop Support.- Onboarding of new starters and off boarding of leavers.- Duly document all incidents and requests and manage a key Ticket Handling System, Atlasian (Jira) and Slack.- Handling hardware and software configurations across multiple platforms.- Mobile Device Management (Microsoft Intune) - Install, upgrade, support and troubleshoot iOS, Android applications, Windows 10 and MS Office 365, Windows Server, Active directory and any other authorized desktop applications.- Laptop packing, assignment, Laptop Que and Lap Relocator- Confluence, Kace Appliance System Manager- Dell Client Foundation EMC 2022 - MDM (Intunes)- License Management for Free user and Licensed User (Adobe Photoshop CS, Miro, Figma, Jet Brains,Dockers).

Layyah District, Punjab, Pakistan

- Provided Windows desktop support.- Responsible for smooth onboarding and off boarding process that includes (Orientation sessions, creation of accounts, IT related equipment Setup, Access to MIS, session on company policies, etc.) - Designed and implemented onboarding programs tailored to different roles, including training materials and orientation guides. - Responsible to ensure new hires have the necessary equipment, software, and access to systems and tools from day one and to manage queries from newly joins at first priority. - Level 1/2 End User and Remote Desktop Support(Teamviewer).- Onboarding of new starters and off-boarding of leavers-Office 365 Administration, SharePoint, Microsoft OneDrive, Microsoft Azure, -Microsoft Office (Word, Excel, PowerPoint)-Mobile Device Management (Microsoft Intune) -WordPress, Website backend management, C-panel Domain Name System (DNS), Web Hosting-Network Administration (LAN, WAN), Installation of routers and switches,repeaters and extenders, Virtualization.-DNS/DHCP, TCP/IP, Ethernet, network printer wireless router and access point, -Configurations. Supported Client's Print and Scan Devices which includes Local and Network Printer/Scanners (HP, Canon, Toshiba, Zebra, Samsung and Minolta).-Performs general setting up computers, laptops, coffee machine, gaming console, camera, projector and any other authorized peripheral equipment.- Install, upgrade, support, and troubleshoot OS, Android applications, Windows 10 and MS Office 365, Windows Server, Active Directory, and any other authorized desktop applications.-Managing of Company E-Commerce Website, MIS SQL Database Management (postgresql, Pgadmin4), product listing, customer help, dealing with stakeholders over emails and MS teams and Technical support for solutions identification. Ticket Handling System, (Jira) and Slack