Gabriella Muinde-Pires, Mba Email & Phone Number

Aid members in all areas of consumer loan and credit card delinquency coherent with SECU collection and loan policies. Answer incoming calls daily assisting members with loan delinquency, lending maintenance, and other collection-related issues as they arise. Place collection calls resolving overdue accounts and collecting payments from members, all while trying to protect the company's financial assets. Meeting member needs in all areas of the collection process. Working in unison with other… Show more Aid members in all areas of consumer loan and credit card delinquency coherent with SECU collection and loan policies. Answer incoming calls daily assisting members with loan delinquency, lending maintenance, and other collection-related issues as they arise. Place collection calls resolving overdue accounts and collecting payments from members, all while trying to protect the company's financial assets. Meeting member needs in all areas of the collection process. Working in unison with other collectors and internal departments including the title department, collateral, collection support department, and loan servicing. Adapting to ongoing changes in collection and loan policies. Complete understanding of all lending-related systems. Remaining knowledgeable of credit union lending operations, products, and services offered. Exemplifying a supervisory and leadership role. Show less

Greensboro--Winston-Salem--High Point Area

Assisted members in all areas of consumer lending and make lending decisions consistent with SECU loan policies. Assisted with collection efforts for the early stages of lending delinquencies. Answered tax-related questions and prepared tax returns. Reviewed and processed title work for vehicle loans. Assisted members with establishing membership, processed changes with account issues, and other maintenance requests as needed. Educated members on available resources and made recommendations… Show more Assisted members in all areas of consumer lending and make lending decisions consistent with SECU loan policies. Assisted with collection efforts for the early stages of lending delinquencies. Answered tax-related questions and prepared tax returns. Reviewed and processed title work for vehicle loans. Assisted members with establishing membership, processed changes with account issues, and other maintenance requests as needed. Educated members on available resources and made recommendations based on needs. Other duties as assigned. Show less

Greensboro, North Carolina, United States

Trained in all financial services representative responsibilities. Experienced with a mortgage and personal loan processing, general account maintenance, and phone inquiries. Understand the MAP assistance program and SECU*RE. As branch employee, additional tasks are completed as needed. Including but not limited to vehicle insurance verification, and title work. Trained to become a tax representative during the upcoming season. Other trainings, modules, and educational webinars completed… Show more Trained in all financial services representative responsibilities. Experienced with a mortgage and personal loan processing, general account maintenance, and phone inquiries. Understand the MAP assistance program and SECU*RE. As branch employee, additional tasks are completed as needed. Including but not limited to vehicle insurance verification, and title work. Trained to become a tax representative during the upcoming season. Other trainings, modules, and educational webinars completed throughout the year as directed. Show less

Greensboro, North Carolina

Understands and demonstrates proficiency with basic account maintenance, phone inquiries and loan processing. Competent in basic mortgage lending for First and Second Mortgages. Has passed the Lending Certification Exam. An approved lending officer by the SECU Board of Directors. Knowledgeable in basal Financial Advisory Services. Continues to show a willingness and ability to learn in all aspects of member services through continued trainings.

Greensboro/Winston-Salem, North Carolina Area

Met compliance and regulatory standards in terms of loan processing, quality and documentation, gathering all the information necessary to make proper lending decision consistent with our loan policies. Demonstrated a willingness and ability to learn in all aspects of member services through continued training and modules. Assisted members in other areas as needed or as direct by the VP/SVP. Served as a mentor to new employees, providing them with the resources, advice and knowledge to assist… Show more Met compliance and regulatory standards in terms of loan processing, quality and documentation, gathering all the information necessary to make proper lending decision consistent with our loan policies. Demonstrated a willingness and ability to learn in all aspects of member services through continued training and modules. Assisted members in other areas as needed or as direct by the VP/SVP. Served as a mentor to new employees, providing them with the resources, advice and knowledge to assist them in all aspects of member service. Show less

Greensboro/Winston-Salem, North Carolina Area

Provided exemplary member services through all delivery channels, dispenses information and handles functions such as establishing new membership, opening/closing accounts, general maintenance and phone inquiries. Maintained knowledge on the duties relative to Credit Union services to ensure accurate information is being given to our members.

Greensboro/Winston-Salem, North Carolina Area

Answered phone calls professionally and prepared to share information requested, greet walk in guests, use several different software programs and other administrative projects/duties as assigned. Completed daily and/or weekly key audits as assigned by building supervisor, completed room changes as needed, along with lock changes or lock out access for students, assist in the check-in and/or check-out of students as necessary.

Rocky Mount, North Carolina Area

Rotated around to different aspects of billing department and gave help where it is needed. Posted checks, insurance payments and patient payments, also sorted payments, and managed facility’s accounts receivable reports.

Master Of Business Administration - Mba, Concentration In Finance

Bachelor'S Degree, Finance And Business Administration