George Philippou Email & Phone Number

United Kingdom

London, United Kingdom

London, United Kingdom

Managing the end-to-end operation cycle for all customer orders from stores and eCommerce site.

Managing the end-to-end operation cycle of the e-commerce shop to increase customers’ satisfaction, including site performance, speed and quality of service, order fulfilment & deliveries. ​Creating and implementing e-commerce annual business, marketing & sales plans. Achieve sales targets in coordination with product teams, suppliers, and the marketing team. ​Implementing a multi-channel tactic for the online shop to ensure alignment in the brand experience between the online and physical shops.(examples: Collect Plus, Global-E, free returns, inquiries, stocks) ​Ensuring stock levels are effectively managed and controlled by constantly analyzing sales and inventory reports. To maximize sales and meet stock performance objectives for the online shop. ​Staying informed and up-to-date with the competitive scene in the local and regional market, to identify threats and opportunities related to the successful performance of the online shop. Assisting in recruiting, training, motivating and evaluating the team. To ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximise their potential and contribution to the company.

London, United Kingdom

I am responsible for managing the day-to-day website operations and production of sales reporting and analysis.Some of my duties are:Coordinating the day to day running and functionality of the customer shopping journey from point of sale through checkout, to order fulfillment, dispatch and delivery.Identifying issues and improvement areas for the customer shopping experience.Ensure correct reporting and analysis of web sales e-commerce sales performance.Monitoring the daily operation of the web stores to detect any issues.Act as main contact person for sales process functionality and issues escalated by customers or colleagues.Keep up-to-date with latest technologies and market trends.

London, United Kingdom

Assist the head of digital with managing the day-to-day website operations and production of sales reporting and analysis. Some of my duties included:- Coordinated the day-to-day running and functionality of the customer-shopping journey . Starting from point of sale, through checkout, to order fulfilment, dispatch and deliver.- Identified issues and improvement areas for the customer shopping experience.- Ensured correct reporting and analysis of sales performance.- Monitored the daily operation of the web stores to detect any issues.- Acted as the main contact for sales process functionality and for issues escalated by customers or colleagues. - Kept up-to-date with latest technologies and market trends.

London, United Kingdom

• In charge of processing online customers orders.• Enabling products online.• Researching new brands.• Editing text and images.• Designing banners and snippets.• Reporting from Google Analytics.• Weekly sales and demand reports.• Corporate orders.• Stock control and Secure trading reports.• Assisting the Marketing team with the following :i. Traffic sources – Referring sites, Search Engines and Keywords.ii. Content – Top Content, Top Landing Pages and Navigation.iii. Site Search – Top Searches and Trend.iv. Visitors – Visitor Trending and Mobile.Achievements:• Winner of the Liberty card design competition.• Online customer had problems with ordering, resolved the issue very quickly providing a personal shopping online experience, to regain their trust and future business.• I noticed that the store was selling lots of patchwork fabric bundles. I decided to enable this product online and it increased our sales for that week.• Changing the presentation of all customers order documents.• Through Google Analytics I have improved our online sales by suggesting these ideas: -Creating a wedding gift category. -Advising that Liberty print suitcases should be at the top of the gift product page. Hit target that day. -Noticed a men’s trend. Increased the number of men’s grooming product’s we had online.

London, United Kingdom

Responsibilities:Provided support to the sales team, ensuring all sales and service objectives were met.Responsible for customer service in the digital equipment division, duties included answering customer queries, problemsolving and providing detailed information on new products.Assisted in the training of new customer service representatives and associates.Assisted in the development of new policies and procedures.Prepared reports for the c/service manager.

Devon

Responsibilities:Analysing and planning restaurant sales levels and profitability.Planning and coordinating menus.Coordinating the entire operation of the restaurant during scheduled shift.Responding to customer complaints.Ensuring that all employees adhere to the company’s uniform standards.Meeting and greeting customers and organising table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Checking stock levels and ordering supplies.Preparing cash drawers and providing petty cash as required.

2:1, Graphic Design

Graphic Design

Education record

3x A-Levels – Art/Graphic Design/Mathematics.