Guillermo Nunez Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida, United States

• Technical implementation assistance, security support, and hosting services for AASHTOWare products and services.
• Create, maintain, and update documentation and procedures in alignment with security plans.
• Support security assessments and audit activities.
• Assess policies and procedures for security risks and/or conflicts with internal controls.

Gainesville, Florida, United States

• Conducted technical reviews of third-party software on behalf of the legal team, assessing security risks and conflicts with internal controls.
• Supported security assessments and audits in accordance with security management frameworks like NIST, and compliance frameworks like Payment Card Industry Data Security Standard (PCI DSS).
• Advised on interpretation and applicability of standards.
• Ensured proper and clear communication of all Internal Security documentation used company-wide via the maintenance and improvement of internal wiki pages and related resources.

Gainesville, Florida, United States

• Support the resolution of software and hardware problems for over 350 employees, analyze and evaluate incident reports andmake recommendations to reduce incident rates.
• Assist in the development of detailed documentation that solves technology challenges via troubleshooting, software, andhardware testing.
• Train employees on basic software and hardware, while also managing and verifying assets to maintain accurate reporting.
• Install new equipment, software, and peripheral equipment for individual employees, shared offices, and large company events.

• Created a new hire onboarding course for customer support employees, which has reduced employee training time, while increasing new hire onboarding satisfaction and productivity, and help guides where new employees can.
• Managed incoming calls and customer inquiries related to bidding products resolving issues efficiently, reducing hold times.
• Recorded customer interactions using Talkdesk and Salesforce to ensure proper customer documentation.

Gainesville, Florida, United States

• Provided frontline support to customers on technical software and hardware problems.
• Responded to customer reported incidents via IT support tickets, and diagnosed and resolved problems within.
• Performed the installation, maintenance, testing, and troubleshooting for over 1,500 facility computers.
• Imaged workstations, laptops, and other devices using Configuration Manager, and completed warehouse inventory.

Gainesville, Florida Area

• Ran daily, weekly and monthly reports and sales results to facilitate administrative processes.
• Conducted sales over the Internet and phone leading to an average of 10 successful sales per month.
• Acquired proficiency in Customer Relationship Management (CRM) programs.
• Improved organization skills by scheduling, recording and maintaining internal documentation for the department.
• Managed high call volumes, internet leads and call lists demonstrating efficiency in customer engagement.

• Operated, inventoried and maintained weapons and other sensitive government equipment including personal protective equipment.
• Compiled and archived records showing proper receipt and delivery of all property.
• Maintained personal records issued specialized equipment maintained and followed all governmental rules and regulations, that affected purchases and informed staff.

Orlando, Florida Area

• Guided customers through the buying process and clarified options in order to exceed their car needs.
• Bridged communications between firm and client, shepherding financial paperwork to expedite sales and increase revenue.
• Engaged Internet, phone, and showroom leads leading to an average of 30 new sales per month.

Sanford, FL

• Contacted new and existing customers and explained how specific products and services could meet their needs to produce new sales.
• Answered customers' questions about products, prices, and availability which increased my ability to acquire new information efficiently.
• Maintained positive customer relations by demonstrating and explaining the operation and use of products.
• Acquired 13 to 15 new sales per month by identifying and communicating with prospective customers.

Bachelor Of Applied Science - Bas, Information Systems Technology - Security

Activities and Societies: Phi Theta Kappa Honor SocietyGraduated Magma Cum Laude

Associate Of Science - As, It Security And Infrastructure

Activities and Societies: Honors Graduate, Phi Theta Kappa Honor Society, National Cybersecurity Student Association

Associate Of Science - As, It Security And Risk Management

Activities and Societies: Honors Graduate, Phi Theta Kappa Honor Society, National Cybersecurity Student Association

High School Diploma

Activities and Societies: National Honor Society , JROTCGraduated Magna Cum Laude