Andy D. Email & Phone Number

Austin, Texas, United States

Georgetown, Texas, United States

Strongsville, Ohio, United States

• Optimized work opportunities and scheduling efficiency through proficient utilization of HotSchedules, ensuring proper training to new hires, streamlined operations, and enhanced communication within the workplace.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cleveland, Ohio, United States

• Increased profit margins per month by 5-10% through resolving process inefficiencies and decreasing company churn rates through effective analysis.
• Maintained financial and administrative controls and identified cost-saving initiatives to increase our profit margins by 15% and allowed us to reinvest in strategic growth initiatives.
• Helped all levels of team members tackle daily workloads with confidence through empowered training, motivational strategies, and leading by example.
• Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

Cleveland, Ohio, United States

• Evaluated organizational performance through metrics and utilized insights to drive action and obtained up to a 20% profit gain per week for results.
• Exceeded corporate financial objectives related to profitability and budget adherence, generating over $200k in profit for our client, Verizon, in roughly 6 months.
• Empowered 30+ employees daily by coordinating necessary resources, speaking impactful meetings, and leading by example to effectively handle needs and achieve objectives.
• Recruited, coached, and trained multiple strong and resilient teams from the ground up, by identifying and onboarding highly qualified candidates on multiple different sources.

San Diego, California, United States

• Maintained robust tracking and reporting systems via Excel, keeping senior leadership informed of business trends and company weaknesses.
• Cultivated customer-focused environment, empowering colleagues to solve routine issues and personally handling escalated problems without delay.
• Spearheaded sales training programs that improved the product knowledge of the sales team, leading to a 30% increase in cross-selling and upselling.
• Collaborated with upper management to develop and implement data-driven business improvements, resulting in a 60-85% increase per week in revenue generation, surpassing annual revenue targets.

Chico, California, United States

• Increased loyal clientele through interpersonal interactions, active listening, and appreciation.
• Mastered POS software and multi-tasking abilities, ensuring max efficiency and productivity daily.
• Surpassed the daily goal of PPA’s through product knowledge, customer rapport, and suggestive selling.

Chico, California Area

• Head of sales and marketing for Chico’s 2nd largest live entertainment production company.
• Managed a sales team of 10+ crew members.
• Consistently lead the company in sales for 3+ years.
• Worked with production, marketing, promotion, and sales staff to ensure events ran smoothly.
• Built relationships with different venues and artist management teams to exceed expectations for the promotion and marketing of events.

Lake Tahoe, CA

• Showcased emotional intelligence and collaboration skills through efficient communication and serving 200-500 guests daily, resulting in great first impressions and high customer satisfaction rates.
• Evinced leadership and communication abilities through training new employees within a month of employment, resulting in a positive and efficient work environment every day.
• Presented excellent and commendable customer service skills through hard work and great attention to detail, resulting in a positive personal Yelp review and an employee of the month award.

Chico, CA

• Showcased ability to multitask efficiently through simultaneously welcoming 100-200 guests daily and resolving customer satisfaction issues while training new employees.
• Demonstrated adaptability through working flexible schedules and in fast-paced operations.

Sacramento, CA

• Presented product knowledge and promotion skills through establishing rapport and upselling items, resulting in satisfied customers and an increase in total sales.
• Showcased personal interaction and adaptability skills through welcoming and connecting with guests of different age and ethnicity backgrounds.

Bachelor’S Degree, Business Entrepreneurship, Senior

Bachelor’S Degree, Marketing, Senior