Support Lead - Apac
Current
Jun 2022 - Present
AeroLeads people directory · profile
Adrian Pepito Lorica Email & Phone Number
WordPress | Linux | Web Hosting
at
Kinsta®
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
WordPress | Linux | Web Hosting
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Adrian Pepito Lorica? Overview
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Quick answer
Adrian Pepito Lorica is listed as WordPress | Linux | Web Hosting at Kinsta®, a with 127 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Adrian Pepito Lorica.
Adrian Pepito Lorica previously worked as Support Lead - APAC at Kinsta® and WordPress Support Engineer at Kinsta®. Adrian Pepito Lorica holds Undergrad, Bs. Architecture from Bicol University.
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Kinsta®
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Profile bio
About Adrian Pepito Lorica
Adrian Pepito Lorica is a WordPress | Linux | Web Hosting at Kinsta®. They possess expertise in godaddy, linux system administration, windows server, plesk, wordpress and 5 more skills. Colleagues describe them as "I've worked with Adrian for a while now, and he's one of the best team leaders I've had. He's really supportive, cares about our growth, and trusts us to do our jobs without micromanaging. He's also great at communicating and always available to help. Under Adrian's leadership, I feel safe and have grown a lot. He creates a positive environment where we can learn and improve our skills. I would definitely recommend Adrian as a team leader to anyone who wants a… Show more"
Listed skills include Godaddy, Linux System Administration, Windows Server, Plesk, and 6 others.
Current workplace
Adrian Pepito Lorica's current company
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Kinsta®
8 roles
Adrian Pepito Lorica work experience
A career timeline built from the work history available for this profile.
Wordpress Support Engineer
Key responsibilities:A Support Engineer is responsible for providing excellent and amazing technical support and customerservice to all Kinsta customers.● Take ownership of issues reported by customers and see problems through to resolution.● Research, troubleshoot, and identify solutions to resolve customer issues.● Follow standard procedures for proper escalation of unresolved issues to the appropriate internalteams.● Provide prompt and accurate feedback to… Show more Key responsibilities:A Support Engineer is responsible for providing excellent and amazing technical support and customerservice to all Kinsta customers.● Take ownership of issues reported by customers and see problems through to resolution.● Research, troubleshoot, and identify solutions to resolve customer issues.● Follow standard procedures for proper escalation of unresolved issues to the appropriate internalteams.● Provide prompt and accurate feedback to customers.● Monitor uptime and analyze transactions data using third party analytics tools to resolve moreadvanced issues.● Document troubleshooting and problem resolution steps for internal use and to extend ourKnowledge Base.● Carefully follow internal documentation to perform website migrations and repair websitesinfected with malware. Show less
Mar 2020 - Jun 2022
Hosting Technical Lead
As a GoDaddy Hosting Technical Lead, my focus is on helping the GoDaddy environment, so that large scale issues can be found and resolved for multiple customers without individual contacts. Key Responsibilities are:• Resolution of immediate single customer impacting events as provided by agents. • Resolution of escalated technical issues that cannot be resolved immediately by agent level.• Incident management.• Tier 2 support - escalation point between Hosting and… Show more As a GoDaddy Hosting Technical Lead, my focus is on helping the GoDaddy environment, so that large scale issues can be found and resolved for multiple customers without individual contacts. Key Responsibilities are:• Resolution of immediate single customer impacting events as provided by agents. • Resolution of escalated technical issues that cannot be resolved immediately by agent level.• Incident management.• Tier 2 support - escalation point between Hosting and Server Admins.• Trend analysis of issues brought to the technical lead to develop ongoing training.• One on one coaching for technical agent development.• Team meetings and team development for technical knowledge. Show less
May 2019 - Mar 2020
Wordpress Expert 1
Godaddy
• Part of a team of Web Developers that quickly gets GoDaddy customers back on track if something goes wrong on their website. Our primary role is helping clients receive fast, professional and exquisite service using our WordPress expertise. The Premium Services that we offer is outlined in this article: https://www.godaddy.com/en-au/help/wp-premium-support-catalog-26335.
Oct 2018 - Apr 2019
Hosting Technical Lead
As a GoDaddy Hosting Technical Lead, my focus is on helping the GoDaddy environment, so that large scale issues can be found and resolved for multiple customers without individual contacts. Key Responsibilities are:• Resolution of immediate single customer impacting events as provided by agents. • Resolution of escalated technical issues that cannot be resolved immediately by agent level.• Incident management.• Tier 2 support - escalation point between Hosting and… Show more As a GoDaddy Hosting Technical Lead, my focus is on helping the GoDaddy environment, so that large scale issues can be found and resolved for multiple customers without individual contacts. Key Responsibilities are:• Resolution of immediate single customer impacting events as provided by agents. • Resolution of escalated technical issues that cannot be resolved immediately by agent level.• Incident management.• Tier 2 support - escalation point between Hosting and Server Admins.• Trend analysis of issues brought to the technical lead to develop ongoing training.• One on one coaching for technical agent development.• Team meetings and team development for technical knowledge. Show less
Feb 2016 - Sep 2018
Paypal Integration Expert
Paypal
Dec 2011 - Feb 2016
Tier 2 Networking Tech Support
Time Warner Inc.
May 2010 - Nov 2011
Technical Support On Internet, Cable And Voip
At&T
Oct 2008 - May 2010
Team & coworkers
Colleagues at Kinsta®
Other employees you can reach at kinsta.com. View company contacts for 127 employees →
CB
Chris Buckmaster
Colleague at Kinsta®Greater Cambridge Area, United Kingdom
View →
CH
Chailattethai Hansy
Colleague at Kinsta®Frankfurt, Hesse, Germany
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FV
Franchesco Villanueva
Colleague at Kinsta®Quezon City, National Capital Region, Philippines
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TC
Tale Cekov
Colleague at Kinsta®Veles, Vardar, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
AF
Andre Faca
Colleague at Kinsta®Lisboa, Lisbon, Portugal
View →
DP
Diana Patrichi
Colleague at Kinsta®Graz, Styria, Austria
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NR
Nathaniel Robertson
Colleague at Kinsta®Walla Walla, Washington, United States
View →
AD
Anita Dunai
Colleague at Kinsta®United Kingdom
View →
TV
Teodora Vegh
Colleague at Kinsta®Budapest, Hungary
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PP
Peter Polgar
Colleague at Kinsta®Hungary
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Chris Buckmaster
Colleague at Kinsta®Greater Cambridge Area, United Kingdom
View →
CH
Chailattethai Hansy
Colleague at Kinsta®Frankfurt, Hesse, Germany
View →
FV
Franchesco Villanueva
Colleague at Kinsta®Quezon City, National Capital Region, Philippines
View →
TC
Tale Cekov
Colleague at Kinsta®Veles, Vardar, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
AF
Andre Faca
Colleague at Kinsta®Lisboa, Lisbon, Portugal
View →
DP
Diana Patrichi
Colleague at Kinsta®Graz, Styria, Austria
View →
NR
Nathaniel Robertson
Colleague at Kinsta®Walla Walla, Washington, United States
View →
AD
Anita Dunai
Colleague at Kinsta®United Kingdom
View →
TV
Teodora Vegh
Colleague at Kinsta®Budapest, Hungary
View →
PP
Peter Polgar
Colleague at Kinsta®Hungary
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1 education record
Adrian Pepito Lorica education
FAQ
Frequently asked questions about Adrian Pepito Lorica
Quick answers generated from the profile data available on this page.
What company does Adrian Pepito Lorica work for?
Adrian Pepito Lorica works for Kinsta®.
What is Adrian Pepito Lorica's role at Kinsta®?
Adrian Pepito Lorica is listed as WordPress | Linux | Web Hosting at Kinsta®.
Where is Adrian Pepito Lorica based?
Adrian Pepito Lorica is based in Metro Manila, National Capital Region, Philippines while working with Kinsta®.
What companies has Adrian Pepito Lorica worked for?
Adrian Pepito Lorica has worked for Kinsta®, Godaddy, Paypal, Time Warner Inc., and At&T.
Who are Adrian Pepito Lorica's colleagues at Kinsta®?
Adrian Pepito Lorica's colleagues at Kinsta® include Chris Buckmaster, Chailattethai Hansy, Franchesco Villanueva, Tale Cekov, and Andre Faca.
How can I contact Adrian Pepito Lorica?
You can use AeroLeads to view verified contact signals for Adrian Pepito Lorica at Kinsta®, including work email, phone, and LinkedIn data when available.
What schools did Adrian Pepito Lorica attend?
Adrian Pepito Lorica holds Undergrad, Bs. Architecture from Bicol University.
What skills is Adrian Pepito Lorica known for?
Adrian Pepito Lorica is listed with skills including Godaddy, Linux System Administration, Windows Server, Plesk, Wordpress, Javascript, Jquery, and Cascading Style Sheets.
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