Godfrey Ho

Godfrey Ho Email and Phone Number

Senior Salesforce Administrator at Lane Four @ Lane Four
Godfrey Ho's Location
Toronto, Ontario, Canada, Canada
Godfrey Ho's Contact Details

Godfrey Ho work email

Godfrey Ho personal email

n/a
About Godfrey Ho

‣ 2X Salesforce Certified Administrator (SCA & Platform App Builder)‣ Trailhead Ranger (100+ badges, 15 Superbadges)‣ 3+ years of experience across Customer Success and GTM Recruitment at fast-paced high growth B2B SaaS startups with a strong understanding of the GTM business function‣ 8+ years of experience managing and nurturing relationships across customers, stakeholders, hiring managers and candidates‣ Superpowers: Leading with empathy, developing and nurturing relationships with clients and stakeholders, collaboration, natural curiosity, growth mindset, project management, training and enablement, and documentation‣ Interests: Empowering team members to be able to do their best work, learning new tech stack, uncovering and building solutions to day-to-day business problems that drive positive impacts to revenue outcomes---Salesforce.com Administration | Salesforce Sales Cloud | Salesforce Lightning | Salesforce Classic | Sales Process | RevOps | Revenue Operations | SalesOps | Sales Operations | Service Cloud | User and Profile Setup | Standard and Custom Object Configuration User and Profile Setup | Object and Field-Level Security | Record Types | Page Layouts | Lightning App Builder and Lightning Components | Validation Rules | Assignment Rules | Lead and Case Queues | Duplicate and Matching Rules | Workflow Rules | Process Builder | Flow Builder | Approval Processes | Mobile Administration | Reports | Dashboards | Dynamic Layouts | Campaigns Full Cycle Recruitment | Candidate Experience | Resume Review | Phone Screens | Interview Training | Pre-closing Candidates | Time Management | Diversity Sourcing | Offer Negotiation | Project Management | Interviewing | Interview Preparation | Reference Checks Customer Success | Relationship and Stakeholder Management | Onboarding and Implementation | Product Training and Webinars | Quarterly Business Reviews (QBRs) | Customer Advocate and Champion | Event Planning & Management | Upsell and Cross-sell

Godfrey Ho's Current Company Details
Lane Four

Lane Four

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Senior Salesforce Administrator at Lane Four
Godfrey Ho Work Experience Details
  • Lane Four
    Senior Salesforce Administrator
    Lane Four Sep 2024 - Present
    Toronto, Ontario, Ca
    View
  • Lane Four
    Salesforce Administrator
    Lane Four Mar 2024 - Sep 2024
    Toronto, Ontario, Ca
    View
  • Career Break
    Career Transition
    Career Break Oct 2023 - Feb 2024
    During my career break, I was spending my time on the following:- Acted as a Family Caregiver- Obtained Salesforce Administrator Certification- Obtained Salesforce Platform App Builder Certification- Independent consulting - resumé review and interview preparation for job seekers in my network- Personal Health & Wellness
  • Biorender
    Recruiter
    Biorender Jan 2023 - Sep 2023
    Toronto, Ontario, Ca
    Full cycle recruitment for Customer Success, People Operations and Revenue Operations & Enablement teams in NAMER.BioRender is a Toronto-based Series-A startup that is focused on revolutionizing how science is communicated, one graphic at a time (you can think of us as the Adobe or Canva for science!).
    View
  • Lever
    Recruiter
    Lever Mar 2022 - Dec 2022
    Denver, Colorado, Us
    [acquired by Employ and impacted by RIF]Full cycle recruitment for Sales, Customer Support, Enablement, IT, Security and Product Design teams in NAMER.Lever is a talent acquisition suite that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent.Read more about Lever and our recent our Series D funding here:https://www.lever.co/blog/lever-raises-50-million-series-d-funding/
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  • Hopin
    Recruiter
    Hopin Jul 2021 - Mar 2022
    Belmont, California, Us
    [impacted by RIF]Full cycle recruitment for Sales teams in NAMER and EMEA.Hopin is a SaaS company offering an all-in-one event management solution. Better connections for a better planet: At Hopin, our mission is to provide a safe, sustainable, and accessible way for people to host and attend events by building the best events platform in the world and ultimately make the world feel closer.Read more about the Hopin story and our recent Series D here:https://hopin.com/blog/hopin-series-d-from-events-to-experiences
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  • Hopin
    Customer Success Manager
    Hopin Jul 2020 - Jul 2021
    Belmont, California, Us
    Owned the post-sales process for Hopin customers for 50+ accounts ranging from SMB, Mid-Market and Enterprise companies. Post-sale customer journey included discovery, on-boarding and implementation of virtual and hybrid event solutions, product demos, on-going product training to drive product adoption and usage, success planning for events hosted on the platform, regular cadence check-ins and QBRs, and partnering with Sales/Renewals to drive upsells, cross sells and renewals.Fostered value-driven relationships with customers to plan and execute events throughout the event lifecycle by providing consistent support to drive customer satisfaction, product adoption and success leading to consistently high customer NPS scores (65+).Led regular cadence check-ins and QBRs with customers as their strategic partner to gain a deep understanding of their business goals and pain points. Presented product features as solutions to customer needs to demonstrate value and ROI while uncovering customer-qualified opportunities to upsell and cross-sell additional products and services.Achieved deep technical understanding of Hopin products and functioned as a product expert to bring a solutions-driven approach to address any customer challenges in virtual and hybrid events.Raised detailed tickets for troubleshooting bugs via Jira and submitted feature requests via Productboard to the Product team to build customer advocacy and improve customer experience.Collaborated with CS team to develop operational playbooks and customer education assets and training (i.e. knowledge base articles, video tutorials and one-to-many customer webinars)
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  • Venture Out
    Events & Conference Logistics Advisor
    Venture Out Aug 2019 - Oct 2020
    Toronto, Ontario, Ca
    Venture Out is Canada's first non-profit organization for LGBTQA+ inclusion in tech & entrepreneurship.We're bringing together LGBTQA+ students, startups, and entrepreneurs in order to build a national network within the LGBTQA+ tech and entrepreneurship community.Build your professional network, find mentors, and secure job opportunities through workshops, panels, receptions, and career fairs.www.ventureout.ca
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  • Venture Out
    Events & Conference Logistics Associate
    Venture Out Aug 2018 - Aug 2019
    Toronto, Ontario, Ca
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  • Mars Discovery District
    Manager, Events
    Mars Discovery District Sep 2019 - Jul 2020
    Toronto, On, Ca
    MaRS is one of the world's largest urban innovation hubs. It is a community that encourages entrepreneurial thinking through its education programs and events, and it also helps startups launch, grow and scale their ventures into international markets. MaRS aims to make the world a better place through technology innovations and solutions that address key challenges in the areas of Health, Cleantech, Enterprise, Artificial Intelligence, FinTech and Social Innovation. In my role as the Manager of the Events team, I led a small but mighty team of event execution experts to manage a complex portfolio of both internal branded and external partnered initiatives. As part of my portfolio, I manage a range of MaRS branded events such as MaRS Mornings, Health Innovation Week and Social Finance Forum. In addition to my portfolio of internal programs, I have also worked closely with Google, Autodesk, Hackernest, CIBC, RBC, TD, Elevate Tech Festival, Interactive Ontario, Venture Out as well as various government entities on event planning and logistics.
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  • Mars Discovery District
    Senior Associate, Events
    Mars Discovery District Feb 2019 - Aug 2019
    Toronto, On, Ca
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  • Mars Discovery District
    Associate, Events
    Mars Discovery District May 2017 - Jan 2019
    Toronto, On, Ca
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  • Mars Discovery District
    Coordinator, Events
    Mars Discovery District Feb 2016 - Apr 2017
    Toronto, On, Ca
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  • Mars Discovery District
    Reception & Administrative Assistant, Events
    Mars Discovery District Aug 2015 - Jan 2016
    Toronto, On, Ca
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  • Mount Sinai Hospital, Toronto
    Medical Office Manager
    Mount Sinai Hospital, Toronto Dec 2010 - Aug 2015
    Toronto, Ontario, Ca
    As a medical office manager, I worked directly with Dr. Alan Silverstein operating a busy podiatry clinic within Mount Sinai Hospital. My responsibilities included processing patients, handling a multi-line telephone system, scheduling appointments with patients, coordinating with various hospital staff including nurses, porters and anesthesiologists as well as both outpatients and inpatients of the hospital. Additional duties include preparing treatment rooms for patients, and ordering medical and office supplies.I also have experience working with Dr. I.B Rosen in his oncology and endocrinology clinic.
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  • The Health Team
    Corporate Wellness Intern
    The Health Team Jan 2015 - Jun 2015
    Toronto, Ontario, Ca
    As a corporate health and wellness intern, I worked closely with the accounts manager on business development and strategy through the use of Salesforce and data.com to prospect and connect with wellness coordinators and human resource managers across Canada.Additionally I assisted in improving existing programming such as biometric health screenings through developing a comprehensive biometric screening reference guide for clients and employees with information and tips to improve lifestyle behaviours to reduce risk of cardiovascular disease, hypertension, obesity and diabetes.My research capabilities enabled me to conduct extensive corporate wellness research for business pitches for prospective clients. Additional research projects included the completion of two comprehensive industry analyses for both the Canadian and American corporate wellness industry.
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Godfrey Ho Skills

Customer Service Teamwork Microsoft Office Time Management Event Planning Social Media Sales Health Promotion Public Speaking Research Employee Wellness Social Networking Marketing Microsoft Word Retail Strategic Planning Microsoft Excel Event Management Project Management Office Administration Corporate Events Sales Presentations Salesforce.com Eventpro Meeting Planning Video Editing Sony Vegas Video Quality Patient Care

Godfrey Ho Education Details

  • Trailhead By Salesforce
    Trailhead By Salesforce
  • University Of Toronto
    University Of Toronto
    Certificate In Business Process Management
  • University Of Toronto
    University Of Toronto
    Animal Physiology & Geology
  • Centennial College
    Centennial College
    Workplace Wellness & Health Promotion
  • St. Augustine Catholic High School
    St. Augustine Catholic High School
    Ossd - Ontario Secondary School Diploma

Frequently Asked Questions about Godfrey Ho

What company does Godfrey Ho work for?

Godfrey Ho works for Lane Four

What is Godfrey Ho's role at the current company?

Godfrey Ho's current role is Senior Salesforce Administrator at Lane Four.

What is Godfrey Ho's email address?

Godfrey Ho's email address is gh****@****sdd.com

What is Godfrey Ho's direct phone number?

Godfrey Ho's direct phone number is +141664*****

What schools did Godfrey Ho attend?

Godfrey Ho attended Trailhead By Salesforce, University Of Toronto, University Of Toronto, Centennial College, St. Augustine Catholic High School.

What are some of Godfrey Ho's interests?

Godfrey Ho has interest in Health.

What skills is Godfrey Ho known for?

Godfrey Ho has skills like Customer Service, Teamwork, Microsoft Office, Time Management, Event Planning, Social Media, Sales, Health Promotion, Public Speaking, Research, Employee Wellness, Social Networking.

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