Godwin Effiong Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

- Develop and execute vendor acquisition strategies to expand product categories and marketplace offerings.- Identify and onboard new vendors to enhance product variety and platform competitiveness.- Coordinate and manage the aftersales department to reduce returns and resolve issues efficiently.- Increase daily orders by implementing targeted marketing campaigns and customer engagement strategies.- Boost shipped order value and count by developing pricing strategies, bundles, and upselling tactics.

Lagos State, Nigeria

- Led the onboarding process for new vendors onto the Edenlife marketplace platform, ensuring a seamless transition and providing comprehensive training on platform features and best practices.- Monitored vendor performance metrics, such as sales, fulfillment rates, and customer satisfaction, and collaborated closely with vendors to optimize performance and address any issues or bottlenecks.- Oversaw the creation and management of vendor product catalogs on the marketplace platform, ensuring accuracy in product listings, pricing, and availability.- Conducted regular audits of vendor listings and fulfillment processes to ensure compliance with Edenlife's quality standards and policies.- Identified opportunities to expand and diversify the vendor base, and developed strategies to attract new vendors to the Edenlife marketplace.- Worked closely with internal teams, including product management, marketing, and customer support, to ensure alignment on vendor-related initiatives and drive continuous improvement in the marketplace experience.- ACHIEVEMENTS -- Successfully onboarded and trained 200+ new vendors onto the Edenlife marketplace platform within 3 months, streamlining the process and reducing onboarding time by 25%.- Optimized product catalog management processes, leading to a 30% reduction in listing errors and a 20% increase in product discoverability on the marketplace platform.- Conducted thorough audits of vendor listings and fulfillment processes, identifying and rectifying compliance issues, and reducing the incidence of non-compliant listings by 40%.- Introduced proactive communication channels with vendors to address order fulfillment challenges in real-time, resulting in a 30% reduction in cancellations caused by shipping delays and fulfillment issues.

Lagos, Nigeria

As an executive responsible for overseeing the entire merchant experience on the platform, I maintain a portfolio of merchants across defined categories and I am accountable for their revenue, profitability, and overall success. This includes overseeing relationships with major OEMs such as Oraimo, Poolee, Belkin, and major category merchants in the country.I manage client relationships and serve as the main point of contact between the merchants and Konga. I ensure that services delivered by merchants align with contractual agreements and monitor their delivery against agreed-upon schedules, quality, scope, and budget.I also handle vendor and OEM resource planning, as well as address any performance issues that may arise. I manage the financial aspects of contracts, including billing for services and following up on payments. In the event of issues or conflicts with vendor resources or services, I serve as the escalation point and manage disputes.I report internally within the merchant organization on project performance, including services delivery, progress, and economics.ACHIEVEMENTS:- Achieved 20% month-over-month growth in sales, consistently outperforming quarterly targets.- Implemented a targeted marketing campaign that resulted in a 25% increase in sales within a 2-week period.- Led a strategic pricing review, resulting in a 12% increase in average transaction value and overall sales revenue.- Collaborated with the technology team to enhance the user experience, leading to a 18% increase in online sales conversion rates.- Orchestrated a product bundling strategy that contributed to a 22% increase in average cart size and overall sales growth.- Negotiated exclusive partnerships with key vendors and brands resulting in a 35% expansion of product offerings and subsequent sales uplift.- Analyzed market trends and customer preferences to align product offerings, resulting in a 28% boost in sales of trending items.

Lagos, Nigeria

- Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.- Supervision of products on the konga.com platform and liaison with the process improvement department in providing better consumer experience.- Overall business development.- Manage product-related feedback and inquiries from users and using this feedback to improve ongoing development.- Consumer analysis - determining how content can be best utilized to reach the target segment. - Develop, monitor and track competitors program outlook and market intelligence analysis and use the observations to improve overall processes and productivity

Lagos, Nigeria

- Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant developments.- Adhere to the company’s style guide, ensuring that we produce a high-quality and error-free copy.- Work with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives.- Support and evaluate results of communication campaigns with the team.- Develop, maintain and implement a communication schedule and strategy.- Leverage analytics and reports to determine effectiveness and seek continual improvements of marketing and communication initiatives.

Lagos, Nigeria

- Conducting in-depth research on industry-related topics in order to develop original content.- Developing content for blogs, articles, product descriptions, social media, and the company website.- Proofreading content for errors and inconsistencies.Editing and polishing existing content to improve readability.- Conducting keyword research and using SEO best practices to increase traffic client’s website.- Creating compelling headlines and body copy that will capture the attention of the target audience.- Identifying customers’ needs and recommending new content to address gaps in the clients current content.

Lagos, Nigeria

- Managed large amounts of mails. - Handled customer and merchants requests, inquiries and complaints. Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Generate sales leads- Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies

Lagos, Nigeria

- Gained experience using wet and analytical chemistry methods including titrations, pH, digestion, spectroscopy. - Investigated and identified water samples that fell below standard, leveraging analytical strengths to isolate issues and facilitate their timely resolution.- Prepared laboratory equipments as well as its environment to ensure safety and hazard-free work space