Nicholas Godwin Email & Phone Number

Bettendorf, IA, US

United States

East Moline, Illinois, United States

East Moline, Illinois

East Moline, IL

- Gathered customer requirements through business stakeholders and dealer end users as well as on-site dealer visits (using QFD methodology)- Designed, implemented, and communicated business system changes that improved service agreement processing- Analyzed and resolved software issues, documented defect and enhancement requests, performed training, and.

East Moline, IL

- Gathered customer requirements through DoT Lead User Groups and on-site dealer visits using QFD methodology - Designed, implemented, and communicated business system changes that improved complete good sales and rental processing - Primary business liaison to Dealer Development, Application Owners, Third-Party Vendors, and internal Dealer Solutions staff

East Moline, IL

- Analyzed and resolved software issues, documented defect and enhancement requests, and performed system testing on new patches and software versions.- Performed system changes, database edits, SQL scripting, and custom report writing for John Deere dealers.

East Moline, IL

- Implemented the EQUIP business system during Go Live events and assisted dealers in configuring the system to meet their needs - Provided on-site training for dealer personnel and helped troubleshoot implementation issues - Performed system changes, database edits, SQL scripting, and custom report writing

Madison, Wisconsin Area

- Analyzed requirements and technical specifications to create and execute detailed test plans and test cases for low to medium complexity projects - Administered and supported testing processes for medium complexity projects by providing leadership, and knowledge sharing, - Identified and recommended process improvements to enhance effectiveness of manual.

Cary, NC

- Monitored, planned and implemented changes to the information system infrastructure by following documented processes or developing new processes - Supported projects that required contact with other Information Technology departments at the unit, division, or enterprise level. Interacted with functional business partners on tactical issues and as well.

- Assessed student’s computing needs to refer them to necessary resources and determine necessity for future improvements - Examined the effect of mass media campaigns have on student education - Constructed, organized, and presented programs to educate students on basic computing - Created, organized, and produced newsletter, website, and digital yearbook

Cary, NC

- Analyzed the effects product problems had on customer loyalty and determined which problems had the greatest impact - Revised customer value model groups to understand customer purchasing patterns - Performed analysis of customer data to improve marketing strategy and data reliability - Conducted research on point of sale systems and composed a proposal.

Master Of Science, Information Economics, Management, And Policy

Activities and Societies: Phi Delta Theta Society of Information Management, Policy, Law and Economics

Bachelor Of Science, Cellular And Molecular Biology

Activities and Societies: Phi Delta Theta